Overview
On Site
Full Time
Skills
Technical Support
Supervision
Collaboration
SAP BASIS
Computer Hardware
Customer Service
System Administration
Estimating
Systems Design
Development Testing
Failure Analysis
Recovery
Business Continuity Planning
Testing
IT Consulting
Technical Analysis
Incident Management
ROOT
Job Details
Senior IT Support Analyst, Frisco, TX
The Sr. IT Support Analyst position is the single point of contact for all technology and operational issues for the Frisco, TX location with limited supervision and is responsible for the continued smooth operation of this location. Partner with and collaborate with other members of the Technology and Operations team and outside vendors. Tackle and resolve all technology issues that arise on a 24X7 basis. This position requires a technology education and background in hardware and software alike, a can-do attitude with exceptional customer service skills, reliability, flexibility, and ownership are a must.
Position Responsibilities:
System Operations
Technical Consulting
Support
The Sr. IT Support Analyst position is the single point of contact for all technology and operational issues for the Frisco, TX location with limited supervision and is responsible for the continued smooth operation of this location. Partner with and collaborate with other members of the Technology and Operations team and outside vendors. Tackle and resolve all technology issues that arise on a 24X7 basis. This position requires a technology education and background in hardware and software alike, a can-do attitude with exceptional customer service skills, reliability, flexibility, and ownership are a must.
Position Responsibilities:
System Operations
- Create estimates (as it pertains to operational concerns) for System Design, Development, Testing and / or Implementation.
Perform Level 0 and Level 1 support to associates and document steps taken in incidents and service requests. - Work collaboratively with team members to support and maintain infrastructure or its associated components.
- Identify potential operational issues in projects, request fulfillment and individual assignments.
- Provide system failure analysis and recovery recommendations.
- Participate in Business continuity planning and testing.
- Interact directly with customers to negotiate solutions and implementation specifics.
Technical Consulting
- Perform technical analysis and make recommendation on large and complex initiatives involving a large team or group.
- Serve as a point of escalation for technical and general troubleshooting for moderate to complex incidents.
- Participate in and provides consulting and planning guidance on short term and long-term planning to meet ongoing business and operational needs.
Support
- Second line support for incident management problems and issues related to select applications.
- Identify and resolve root cause behind reported problems and issues.
- Provide support in a 24x7 data center and/or 24x7 on-call support.
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