Desktop Support Technician (100% REMOTE/NO C2C)

Our client, a mutual benefit corporation headquartered in Oakland, providing health, dental, vision, Medicaid and Medicare healthcare service plans in California seeking an accomplished Desktop Support Technician.

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Note: THIS IS 100% REMOTE ROLE & ONLY W2 CANDIDATES.

*** Candidate must be authorized to work in USA without requiring sponsorship ***

Position: Desktop Support Technician (Job Id - CFNJP00052042)

Location: San Diego CA 92130 (100% REMOTE)

Duration: 12 Months + Strong Possibility of Extension

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Must be able to work nights, ~9pm PT-5am PT

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Responsible for executing field action remediation to include deploying software and firmware remotely, configuring devices in RSS, and performing other remote remediation activities. Requires experience working with customers. Maintains accurate records and documentation on service tickets. Completes service documentation as required. Interface and work closely with advanced support specialists as required. Three to five years service experience in the troubleshooting and repair of electronic systems, preferred.

Job Responsibilities

• Builds effective working relationships across functions and locations
• Maintains a strong focus on delivering high quality work; holds self to high quality standards
• Demonstrates adaptability for working in diverse environments; manage multiple tasks at a time and able to prioritize; work independently
• Demonstrates awareness of one's own emotions and impact on others and works to adjust accordingly and maintain composure, self-awareness
• Follows procedures and processes in an FDA regulated environment
• May assist in developing processes and procedures to support functional department strategies; May help draft knowledge articles and job aids.
• Recognizes unnecessary workflow steps and identifies synergies among processes to improve productivity; eliminates non-value-added tasks; self-starter who is curious
• Communicates effectively with customers; builds rapport and listens to needs and takes action to meet customer needs
• Maintains reporting tools and metric tracking systems by continually updating data; detail and thorough follow-up
• Seeks out initiatives and projects that will broaden experiences / skill set and support critical organization capabilities
• Develops and updates process documentation
• May assist to train peers

Qualifications

• Computer Science, Technology or Healthcare related or equivalent work experience
• 2-3 years proven applied experience
• Goal and action oriented
• Read, write, speak English language; English proficient
• Strong technical orientation and experience deploying proprietary and standard applications
• Strong analytical skills to troubleshoot problems using logical/analytical methods
• Application/software packaging and deployment required
• Understanding and experience of various Windows operating systems, Active Directory, domain security, 3/4/5), and Bomgar required
• Desktop and system support services
• Knowledge of cloud computing, SQL, AD, Windows-Unix/Linux, Remote access and SQL scripting preferred
• Strong preference to candidates with prior Pyxis experience
• Minimum Education: HS Diploma

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I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Bhupesh Khurana

Lead Technical Recruiter

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.