IVR Software Engineer (NICE CXone / C# / Java)

  • Austin, TX
  • Posted 1 day ago | Updated 8 hours ago

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

Genesys Cloud
Five9
Talkdesk
Amazon Connect
Twilio
or 8X8 telephony platform experience is a plus

Job Details

 

NICE CXone Software Engineer (IVR / Cloud Contact Center)

Other Highly Searchable Options

  • NICE CXone Developer – IVR / Contact Center

  • Cloud Contact Center Engineer (NICE CXone)

  • NICE CXone IVR Engineer / API Integration Developer

  • CXone Cloud Telephony Software Engineer

  • IVR Software Engineer (NICE CXone / C# / Java)

 

Software Engineer needed to support Cloud Contact Center platforms (NICE CXone). The sub contractor will be involved in all aspects of Cloud technology for the Contact Center. Responsible for design and development of products, features, unit testing, code reviews and resolving bugs that are discovered in the QA process. Works in both test and development production environments. Will work and report to Tech Mahindra client, other Software Engineers, Project Managers, and team members.

 

Qualifications For Success:

5-8 years of experience with CXone experience (IVR)
At least one or more NICE CXone implementation
Skilled in API integrations (Salesforce, Snowflake, etc.)
IVR and ACD development experience
2 or more years of CXone Studio scripting, Experience with IVR scripting (C#, Java)
Additional cloud telephony experience, for example, Genesys Cloud, Five9, Talkdesk, Amazon Connect, Twilio, or 8X8 telephony platform experience is a plus
Works with some supervision
Certifications such as NICE Certified Implementation Engineer (NCIE) and the ACD Administrator Certification are preferred
Bachelor s degree in Computer Science, IT, or engineering preferred
Experience working in Banking or Financial Services client will be preferred.

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