Desktop and Mobile Support Specialist

Overview

Remote
Contract - W2
Contract - Contract

Skills

Documentation
networking
database
Customer service
Problem-Solving
Active Directory
Maintenance
Excellent Written and Verbal Communication Skills
Excel
Microsoft Powerpoint
Microsoft Office
Visio
Scheduling
Customer Service Oriented
Retail Sales
Underground Utility
Network Administration
Printers
Help Desk
END User Training
APQP
Trouble-Shooting

Job Details

Title: Desktop & Mobile Support Specialist

Location: San Antonio, TX

Tasks and Responsibilities:

Unpacking and configuring new hardware

Provide end user training on basic use and functionality of supported devices and software.

Documentation and training of troubleshooting guides and installation procedures.

Provide equipment relocations for desktop computers, laptop computers and computer peripherals

Research, identify and develop alternative solutions when new problems are encountered.

Fully document all interactions in the ticketing system.

Maintain technical skills through independent research.

Minimum Qualifications

Associate Degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration or related field from an accredited university

OR

Relevant work experience in an IT Technical environment.

Experience with installation, configuration, support, trouble-shooting and maintenance of personal computers and hardware.

Basic knowledge of PC networking concepts and terminology, with familiarity of Windows Active Directory.

Familiar with LCD projectors and TV/Monitor.

Basic knowledge of setup, support, and maintenance of printers, and plotters.

Experience with installation, configuration, support, trouble-shooting and maintenance of Microsoft Office products, like Word, PowerPoint, Excel, Visio, and Project.

Ability to develop and maintain working relationships with customers and support teams.

Strong analytical and problem-solving abilities.

Well-developed written and verbal communication skills for interaction with all levels of personnel.

Ability to meet goals and objectives.

Effective interpersonal and customer service skills

Ability to make recommendations and independent decisions.

Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling.

Comfortable with change and ability to adapt to the changing needs of, changes in standard technologies, or changes in business processes or procedures to support corporate goals or initiatives.

Ability to work rotating work schedules to ensure adequate support is provided for customer requests.

Ability to distinguish colors to identify electronics components and wiring.

Preferred Qualifications:

Relative Certifications

Relative experience in supporting utility construction & maintenance

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.