Builder Services Representative - GDH - Hybrid in Oklahoma City, OK, US | Dice.com

GDH

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Builder Services Representative

Hybrid in Oklahoma City, OK, US • Posted 1 day ago • Updated 1 day ago

Contract Independent

Contract W2

Contract Corp To Corp

Hybrid

Depends on Experience

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GDH

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Job Details

Skills

Summary

We are seeking a highly skilled and motivated Builder Services Representative to join our team. This role is crucial for monitoring, researching, and resolving high skill level growth customer account issues and requests. The successful candidate will provide exceptional customer support, including order intake, order status updates, and setting up customer accounts related to new services and meter sets. This position is based in a dynamic work environment and requires a professional who can negotiate effectively, manage multiple priorities, and maintain strong relationships with various stakeholders.

Responsibilities:

Coordinate and perform duties related to monitoring, researching, and resolving high skill level growth customer account issues and requests.
Provide customer support including order intake, order status updates, communicating schedule availability, and setting up customer accounts related to new services and meter sets.
Direct and assist customers and employees related to new services and meter sets, utilizing systems including but not limited to: Banner, Maximo, Microsoft Dynamics, Email, Phone, and PCAD.
Assist customers and employees via telephone and electronic communications relative to order inquiries and escalated situations.
Negotiate with customers and assist other employees in resolving problems on matters related to gas service.
Provide information and assistance to other company employees, Corporation Commission staff, builders, plumbers, city inspectors, vendors, and other utility company employees regarding company policies and procedures and the status of customer accounts.
Collaborate with engineering, scheduling/Dispatch, meter reading, field operations, and other groups as needed to assist growth customers.
Compile, prepare, and verify correspondence, customer information, and reports including customer correspondence, customer accounting forms, service orders, new meter sets, and builder billing budgets.

Qualifications:

Proven experience in customer service or a related field, preferably in a utility or construction environment.
Strong proficiency in using office equipment and applications such as Banner, Maximo, and Microsoft Dynamics.
Excellent communication and negotiation skills, with the ability to handle both telephone and electronic communications effectively.
Ability to read and interpret customer account information, city/county codes and regulations, maps, and atlas pages.
Experience compiling and preparing customer account information, correspondence, memorandums, billing information, and various reports.
Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
Detail-oriented with a focus on accuracy and the ability to verify complex data.
Collaborative team player with the ability to also work independently when required.
Ability to provide regular and reliable attendance and perform additional duties as assigned.
Must be legally eligible to work in the U.S. without employer-provided visa sponsorship.

Pay Range: $16.00 - $20.00 per Hour

This position offers a hybrid schedule, with time split between the office and remote work.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10112156
Position Id: 111279
Posted 1 day ago

Company Info

About GDH

GDH is a technology workforce solutions provider committed to always giving and delivering more. Better talent. More client and consultant support. Greater service. World-class outcomes. Providing technology staffing, project solutions, and recruitment process outsourcing (RPO), we will be able to deepen our understanding of your business challenges, stay up to date with industry trends, and enhance our ability to create custom solutions to help achieve your business outcomes. We have established ourselves as a trusted partner to countless businesses operating in the communications sector. Our primary goal is to source and recruit the most talented professionals, assemble teams of skilled specialists, create innovative recruitment and professional services strategies that drive growth and foster innovation.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit GDH's website for notice of collection for California applicants.

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Builder Services Representative

GDH

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