Overview
Skills
Job Details
Client is seeking a Business Analyst to support service management initiatives, ideally with experience in ITSM and familiarity with ITIL practices. Client is committed to the pursuit of creative and innovative solutions that enable our Agency to help Iowans achieve healthy, safe, stable and self-sufficient lives through the programs and services we provide. We strive for an IT culture that identifies the newest, most effective solutions through discovery, open discussion and collaboration. We have fun together, care about each other and take pride in the solutions we provide. We believe in continuously optimizing our processes, refining our solutions and improving ourselves to the benefit of the Iowans we serve
Preferred certification:
* ITILv4 certification preferred
Required Skills:
* BA for Service Management, preferably knowledgeable and experienced in ITSM, ITILv4 (5 Years)
* Ability to effectively prioritize and execute tasks while under pressure (5 Years)
* Ability to ensure that user expectations are met during the testing process (5 Years)
* Ability to identify and analyze suitable opportunities for test automation (5 Years)
* Ability to prioritize and manage multiple projects and project activities simultaneously, while meeting established deadlines (5 Years)
* Create and execute test plan (5 Years)
* Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards (5 Years)
* Azure DevOps (ADO), Atlassian's Jira, IBM's Rational Team Suite (RTC) (5 Years)
* Business process definition, requirements definition, and development and support of integrated business applications (5 Years)
* Communicates changes, enhancements, and modifications of business requirements verbally or through written documentation (5 Years)
* Demonstrate strong verbal and written communication skills (5 Years)
* Knowledge of business process analysis, techniques, design, and development (5 Years)
* Requirements and Use Case documentation (5 Years)
* Excellent interpersonal, verbal and written communication skills and the ability to interact with a diverse group of team members, including executives, managers, IT professionals, and subject matter experts
* Experience in process mapping, group facilitation, data gathering and analysis, and phases of project life cycle (requirements gathering, design, development, deployment, training, and measuring effectiveness.)
* Experience delivering software as part of an agile delivery team
* Strong ability to work effectively within time constraints, changing priorities, and independently
* Proficient in Microsoft Office Suite including Excel, Word, PowerPoint and Visio
* Experience with requirement gathering software such as Azure DevOps, TFS, JIRA, or RTC
* Analyze business strategy and user needs, document specifications, and translate business objectives into proper system requirement specifications
* Guide business customers through business case development for new applications/functionality, including cost / benefit analysis and risk / impact analysis
* Understanding of how to deliver value through realizations of benefits, avoidance of cost, identify new opportunities and modernizing the organization
* Focus on continuous improvement for both the business process and the underlying technologies and system support
* Strong ability to decompose complex
Job Responsibilities:
* Statewide and agency-specific service request workflows
* Change management procedures for client staff, including expansion of change and configuration management practices
* CMDB relationship mapping for Configuration Items (CIs) tracked within the system
* Definition and documentation of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for both agencies and client departments
* Identification and documentation of integration needs between ITSM processes and other business systems
* Gathering requirements for dashboards and reporting to support agency visibility and performance tracking
* Supporting QA testing efforts, including documentation and execution of test cases for various ITSM processes
* Work directly with the business and technical teams to gather and document requirements for various Iowa systems and programs.
* Creating, presenting and maintaining user stories, acceptance criteria, demo expectations and design documents in client-defined systems.
* Creating/documenting, tracing, maintaining, prioritizing, and assessing changes to business processes and the associated requirements
* Working closely with key decision makers, systems owners and end users in support of core processes and critical business objectives
* Conducting research to obtain data, analyzing problems to advise and recommend solutions
* Querying and analyzing data to determine solutions, such as installation of alternate methods and procedures, changes in processing methods and practices, or redesign of products or services
* Advising client or department heads on alternate methods of solving needs or problems, and recommending specific solutions
* Working within an agile methodology framework with a focus on delivering value and adjusting rapidly to produce the most effective outcome
* Working closely with all IT organizations and driving projects to successful completion