Salesforce Commerce Cloud Business Analyst

RESPONSIBILITIES:
Kforce has a client seeking a Salesforce Commerce Cloud Business Analyst in Miami, FL.

Summary:
The Salesforce Commerce Cloud Business Analyst will be translating business needs into functional Salesforce Commerce Cloud solutions, analyzing processes, and ensuring successful implementation and adoption

Key Responsibilities:
* Requirements Gathering and Analysis
* Process Improvement
* Solution Design and Configuration
* Collaboration
* Data Analysis and Reporting
* Testing and Training

Functional:
* Understanding business processes and challenges
* Documenting requirements and user stories
* Facilitating communication between business stakeholders and technical teams
* Analyzing data to identify trends and opportunities for improvement
* Developing and defining project roadmaps
* Solution design, implementation, integration, development, testing and quality assurance, troubleshooting, training and knowledge transfer

REQUIREMENTS:
* 8+ years of professional work experience, 5+ years in consulting or 5+ years of Salesforce.com experience, Sales Cloud and Service Cloud experience preferred Experience with designing and building complex flows and other automations
* Experience with business process definition and writing user stories to capture Salesforce requirements
* Experience with data migrations and designing or building Salesforce integrations with 3rd party applications
* Ability to work both independently and within a team environment backed up by strong communication skills

Technical:
* Familiarity with Salesforce Commerce Cloud platform, including B2C Commerce and related technologies

Operational:
* Communication and Interpersonal Skills: Strong communication, interpersonal, and stakeholder management skills to effectively collaborate with cross-functional teams
* Analytical Skills: Strong analytical skills to identify problems, analyze data, and develop solutions
* Problem-Solving Skills: Ability to identify and resolve problems related to Salesforce Commerce Cloud configurations and integrations

Certifications Required or Preferred:
* Salesforce certifications a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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