IT Support & Systems Analyst

Position: IT Support & Systems Analyst

Duration: 10 months

Location: Las Vegas,NV (Onsite from day 1 )

(Local Candidate of Las Vegas, NV Only)

SCOPE OF WORK

This Statement of Work outlines the agreement between the Nevada Department of Administration, Hearings Division and the service provider for the provision of temporary Information Technology support services. The IT Temp will assist and gradually assume the responsibilities currently held by the agency's Information Systems Manager. This position is expected to evolve into a full-time permanent role, pending performance evaluation and hiring processes.

The agency is a state administrative law court with operations in both northern and southern Nevada, and the position supports court operations and administrative staff statewide.

RESPONSIBILITIES

Hardware & Software Management

• Order, configure, and deploy computers, monitors, printers, and peripheral hardware for office and courtroom use.
• Install, update, and troubleshoot software on staff computers, specifically Tybera e-suite.
• Maintain inventory of hardware and software licenses.

System Administration

• Administer and support the agency's Case Management System (CMS).
• Instruct staff on proper CMS usage to ensure accurate data entry and reporting.
• Troubleshoot system issues and act as liaison with CMS vendor when necessary.

Coordination with State IT

• Collaborate with the Nevada Governor's Technology Office (GTO), which hosts the agency's systems on statewide infrastructure.
• Coordinate on server issues, application performance, access permissions, and deployment of system updates.
• Ensure compliance with state IT standards, procedures, and security protocols.

Video & Communication Systems

• Assess needs and install camera/video systems for interoffice communication.
• Maintain and troubleshoot video conferencing and hybrid meeting systems.

Data & Reporting

• Compile and maintain required statistical reports for annual or ad hoc reporting purposes.
• Ensure data integrity and assist with data extraction and formatting.

Procurement & Supplies

• Research, obtain, and compare vendor bids and estimates for IT-related purchases.
• Order office supplies and maintain office equipment.

Testing Administration

• Administer and manage the agency's online certification exam platform for authorized representatives appearing before the court.

Support & Troubleshooting

• Provide front-line support to all agency staff for IT-related issues.
• Demonstrate dynamic problem-solving skills to address unexpected technical challenges.

Documentation

• Maintain detailed records of system configurations, procedures, and IT policies.
• Contribute to IT continuity and transition planning.

DELIVERABLES

• Fully functional and updated computer and video systems in both regional offices.
• CMS functioning with accurate user data and compliance with reporting requirements.
• Statistical reports delivered on time and in required formats.
• Equipment and software procurement completed with competitive quotes and proper documentation.
• Updated documentation of IT systems, policies, and support guides.
• Effective coordination with the Nevada Office of IT for system hosting and performance needs.
• Smooth transition from current Information Systems Manager role with no interruption to services.

REQUIREMENTS

Education

• Bachelor's degree in information technology or related field preferred, or equivalent experience.

Technical Skills

• Proficiency with Windows OS, Office 365, and basic networking.
• Familiarity with CMS or database systems, with the ability to learn proprietary platforms.
• Experience with remote meeting tools (Zoom, Teams, etc.) and AV systems.
• Ability to analyze and compile data for reporting purposes.
• Procurement experience, including comparative quote analysis.
• Experience working in a multi-agency or enterprise-level IT environment is a plus.
• Experience with Microsoft SQL server

Soft Skills

• Strong problem-solving skills and initiative.
• Excellent written and verbal communication.
• Strong organizational and documentation skills.
• Ability to work independently and across departments.

ADDITIONAL INFORMATION

• Candidate must pass a state background check.
• Preference may be given to applicants with experience in public sector or court settings.
• Candidate must be legally authorized to work in the U.S