Service Technician

Job Title: Service Technician
Location: Hackettstown, NJ
Type: Contract To Hire
Compensation: $19- $21
Contractor Work Model: Onsite
Hours: First Shift M-F Full Time

Responsibilities:
The primary responsibility of this position is to perform preventative maintenance, repairs, and phone or email support on laboratory instrumentation, as well as perform validations in-house and occasionally at customer sites as needed. The Service Technician must be mechanically and electronically inclined.

• Technical Service
• Perform preventative maintenance and repairs on laboratory instrumentation.
• Complete accurate and legible documentation in accordance with internal SOPs.
• Provide technical training for new service technicians.
• Attend and complete training for preventative maintenance processes and repairs on all Rudolph instrumentation.
• Provide customer support through email or over the phone.
• Troubleshooting of circuit boards, using VOM Meters.
• Developing and writing technical emails and documents.
• Attend assigned training sessions, at the factory or virtually.
• Perform repairs, calibration, and validation services at customer sites as needed.

Administrative:

Daily reporting and updates of assigned service call statuses in SAP and or HubSpot.

Daily reporting of time via ADP.

Inventory management of personal service kits, parts stock, and proper completion of inventory transfers.

Must ensure that tools and standards are within calibration.

Must follow the 5S process to ensure the work area is always clean and maintained.

Perform administrative duties as assigned by the service manager Requirements:

Background in calibration, validation, or Quality Control of analytical instrumentation and test equipment.

Proven service history is preferred, with a strong technical background in electronics.

Ability to read and understand wiring schematics

Working with laboratory instrumentation

General use of hand tools, including digital multimeters and oscilloscopes

Basic to intermediate computer skills, knowledge of MS Office preferred

Preference of 1 to 2 years of experience in a similar setting, but not required for the right candidate

Associate degree or equivalent Electronics courses with work in Analog and Digital Circuits is a plus

Able to follow the internal Good Documentation (GDP) Practices and SOPs when recording and reporting work performed to be submitted upon completion of the service. Accurate and legible documentation is a critical aspect of this role. System One, and its subsidiaries including Joul, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M-
#LI-
#DI-

Ref: #558-Scientific