SAP IS-U FSM Integration Manager

Description

We are looking for an ERP Integration Manager to oversee the lifecycle of various business applications, ensuring optimal performance, compliance, and quality standards are upheld. Based in Dayton, Ohio, this role will involve coordinating with stakeholders, vendors, and digital teams while identifying opportunities to improve system functionality and efficiency.

The SAP ISU FSM Product Owner will oversee and manage the SAP Multi Resource Scheduling and SAP Asset Manager Mobile applications implemented into support customer connections. This role will collaborate with Business and Digital stakeholders to ensure standards and quality are achieved during the management lifecycle such as incidents, enhancements and improvements.

• Product Vision and Strategy: Define and communicate the product vision, strategy, and roadmap for Field Service Management applications.
• Stakeholder Management: Engage with stakeholders to gather requirements and ensure alignment with business objectives.
• Backlog Management: Prioritize and manage the product backlog, ensuring that features and enhancements are delivered in a timely manner.
• Technical Oversight: Collaborate with development teams to ensure the successful use and seamless integration of SAP ISU, SAP MRS (Multi Resource Scheduling) and SAP Asset Manager Mobile to process service order within SAP CS (Customer Service) module until completion of billing process.
• Quality Assurance: Oversee testing and quality assurance processes to ensure the delivery of high-quality applications.
• Project Management: Lead project management activities, including planning, execution, monitoring, and reporting.
• Continuous Improvement: Identify opportunities for process improvement and drive initiatives to enhance the efficiency and effectiveness of Field Service Management operations.
• Develop project plans, timelines, and budgets, functional document designs(FDDs) and monitor project progress to ensure milestones are met within scope, time, and cost constraints.
• Coordinate and communicate with stakeholders, including business users, IT teams, and external vendors.
• Manage change requests and ensure proper documentation of system changes.

Requirements

Minimum of 5 years of experience working with ERP solutions, preferably in the utilities sector.
Proven ability to analyze complex problems using structured frameworks and methodologies.
Solid technical project management skills with the capability to deliver timely results.
Knowledge of market trends such as Big Data, AI/ML, Cloud, Mobile, and Analytics within the electrical utility industry.
Familiarity with Salesforce and Genesys technologies is a plus.
Strong communication and interpersonal skills for effective collaboration with diverse teams.
Bachelor's degree in IT, Engineering, Business Administration, or a related field.
Vendor management expertise and a client-focused mindset to drive business outcomes.

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