Senior Technical Analyst

Location: Columbia, MD; St. Paul, MN; Charlotte, NC (Hybrid)

This is a hybrid position primarily based in Columbia, MD, St. Paul, MN or Charlotte, NC. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working at Computershare.com/flex.

We give you a world of potential

Computershare has an exciting opportunity for a permanent full-time Senior Technical Analyst to join our Computershare Technology Services team.

There are a few things that make this opportunity truly fantastic:
Be part of a cross-functional Agile delivery team which creates customer-oriented solutions aligned to the overall Computershare and Technology strategy and values
Work with a supportive leader who encourages creativity and innovation on a team where new ideas and improvements are always welcome
We offer continuous learning and education opportunities and put emphasis on continued improvement, growth, and career progression
Enjoy flexible work arrangements, ensuring that you can obtain the right work-life balance
We offer a competitive total compensation package, with further details found below

A role you will love

As the Senior Technical Business Analyst, you'll perform business analysis and administrative tasks to assist with the enhancement and maintenance of applications managed by our Enterprise Systems team. In this role, you'll need to be pragmatic and logical, with a solution-oriented mindset. You'll partner closely with the product manager and project team to define business requirements to meet the project objectives.
Communication and collaboration will be of the utmost importance as you partner with your key stakeholders (value stream leaders, business groups and control groups).

Other key responsibilities include:
Assist in the preparation of clear requirements which will form a well-balanced Product Backlog
Manage and prioritize the scrum's backlog and work with the team to plan stories for upcoming sprints
Determine acceptance criteria for final UAT code
Ensure requirements are within our business standards and guidelines and align to our business strategy and objectives
Effectively manage risks associated with projects and scrum team, including compliance with applicable laws, rules, and regulations, and adherence to internal Computershare policies, procedures, and controls
Look at industry trends and customer feedback to brainstorm on features
Obtain appropriate buy-in on difficult decisions and solve complex issues, especially when there isn't agreement amongst stakeholders, knowing how to negotiate and when to escalate to your leaders
Work with operations and technical teams to research and resolve production issues
Clarify ambiguities and customer experience based on business requirements and product objectives

What will you bring to the role?

You are someone who takes a highly organized approach with a keen attention to detail. You can articulate complex concepts in a clear manner, and you pride yourself on your solid creative and strategic thinking skills. As flexibility and collaboration are important in this role, you work effectively in a team environment and across all organization levels.

You'll also bring:
5+ years of IT industry experience
3+ years of Business Analyst experience
2+ years of Agile experience
Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
Knowledge and understanding of online authentication, authorization, fraud, or security
Process improvement experience
ADO experience in large, regulated organizations
Proven ability to manage large-scale initiatives and effectively partner with stakeholders across business and technical teams
Proven ability to manage process discovery, process modelling, and process improvement activities
Experience synthesizing complex analytical findings into executive level communications
Experience synthesizing data to form a story and align information to contrast or compare to industry perspective and historical business trends
Experience presenting and communicating effectively via remote virtual tools like Teams, WebEx

Bonus points if you have:
Experience in document management solutions leveraging Kofax/Tungsten Total Agility, and/or FileNet
Degree in IT, or related discipline
Relevant Business Analysis courses or qualifications
Experience in Financial Services industry
Experience in IBM Business Automation Workflow

Rewards designed for you

Paid parental leave, flexible working and a caring and inclusive culture.

Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.

Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.

Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.

Compensation. The typical base salary range for this role is:

Minnesota: $84,000 - $119,700 per year USD.
North Carolina: $79,800 - $113,700 per year USD.
Maryland: $88,200 - $125,600 per year USD.

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