Entry-Level Helpdesk Technician

Genesis10 is seeking an Entry-Level Helpdesk Technician. This is an on-site 6 - month contract position with a client located in Pittsburgh, PA.
Compensation: $18.00-20.00/HR W2
Job Description:
We are seeking an Entry-Level Helpdesk Technician to provide hands-on technical support across four school locations in the area. This is a 6-month contract role ideal for someone early in their IT career who enjoys working directly with end users, troubleshooting issues, and providing reliable, friendly support in an educational environment.
Responsibilities:

• Provide first-level technical support to faculty and staff, both in person and remotely
• Troubleshoot and resolve basic hardware, software, and connectivity issues (PCs, laptops, printers, peripherals)
• Assist with user account setup, password resets, and access issues
• Support common operating systems and applications (Windows, Microsoft 365, basic networking)
• Document incidents, resolutions, and procedures in the ticketing system
• Escalate complex issues to senior IT staff as needed
• Perform basic equipment setup, imaging, and deployment
• Travel between four school campuses to provide on-site support as scheduled
• Deliver excellent customer service in a fast-paced, user-facing environment

Requirements:

• 02 years of IT support, helpdesk, or technical customer service experience (internships or coursework acceptable)
• Basic understanding of desktop/laptop hardware, Windows OS, and common office applications
• Strong troubleshooting and problem-solving skills
• Clear verbal and written communication skills
• Ability to manage multiple tasks and prioritize effectively
• Reliable transportation and ability to travel between four local school locations

Preferred Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or in progress)
• Familiarity with ticketing systems and ITIL concepts
• Experience supporting users in a school or educational setting
• CompTIA A+ or similar certification (or interest in obtaining)

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10:
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.