Description
Job Description/Job Functions, Essential Duties and Responsibilities
Perform imaging and other software installations on computers
Prioritize help tickets properly and communicate updates to users and the support team as appropriate.
Record, track, and document the troubleshooting request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Build strong working relationships with end users to set service level expectations and align support with business requirements.
Use proper judgment while complying with escalation workflow to determine problems that need escalation. Escalate problems (when required) to the appropriate IT teams.
Identify and learn appropriate software and hardware used and supported by the organization.
Hardware and Software Requests
Prioritize end user requests for software and hardware.
Perform workstation builds including installing and upgrading software, implementing required software and configuring systems and applications.
Other Duties and Responsibilities
Knowledge and understanding of Security requirements in the Corporate and Divisional Security Policies and adherence with the policies.
Knowledge of Corporate Human Resource policy and procedure, especially as it relates to technology usage.
As requested, participate in disaster
Skills
Help desk support, Troubleshooting, Service desk, Ticketing system, Support, Servicenow, Windows, Technical support, Hardware, Customer service
Top Skills Details
Help desk support,Troubleshooting,Service desk,Ticketing system,Support,Servicenow,Windows,Technical support,Hardware
Additional Skills & other locations
Anaheim, CA 92805
San Diego, 92121
Van Nuys CA 91406
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Anaheim, CA.
Pay and Benefits
The pay range for this position is $18.00 - $21.50/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Anaheim,CA.
Application Deadline
This position is anticipated to close on Nov 14, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 101054TS
- Position Id: JP-005653812
- Posted 6 hours ago
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