Overview
Remote
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Skills
Amazon Web Services
Backup
Cloud Computing
Collaboration
Dashboard
Knowledge Sharing
Software Design
Splunk
Job Details
Title: AWS Connect CCaaS Technical Analyst
Remote Role
Term: Contract
Primary responsibilities:
- Design, develop and enhance proactive monitoring capabilities for AWS Connect CCaaS (Contact Center as a Service) platform
- Collaborate with Developers, architects and platform owners to enforce logging and build standards to enable troubleshooting and monitoring
- Participate in application design sessions and develop end to end interaction flows using Splunk
- Troubleshoot production issues
- Work closely with vendor partners to drive operational and monitoring enhancements
- Create cloud watch dashboards as a backup to Splunk for monitoring
- Conduct knowledge sharing sessions to propagate troubleshooting playbooks to broader support team
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