Overview
On Site
USD 38.00 - 42.00 per hour
Full Time
Skills
Operational Efficiency
SAFE
Construction Management
Project Coordination
Optical Fiber
Training
Scheduling
Recruiting
Regulatory Compliance
Customer Facing
Exceed
Issue Resolution
Customer Satisfaction
Documentation
Management
Service Delivery
Business Administration
Operations Management
Repair
Telecommunications
ISP
Leadership
Communication
Team Building
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
In this role, you will be responsible for overseeing the installation and repair operations, ensuring the highest standards of service quality and customer satisfaction. You will manage a team of field technicians, optimize operational efficiency, and ensure that all installations and repairs are completed in a timely, safe, and effective manner.
Skills
Construction management, Project coordination, Construction, OSP, Telecommunication, Fiber installation, Design, Site construction
Additional Skills & Qualifications
Role Duties
Lead, supervise, and motivate a team of installation and repair technicians.
Conduct hiring, training, and ongoing development to ensure the team remains skilled and knowledgeable in the latest technologies and best practices.
Establish performance goals for the team and track individual and team performance.
Manage scheduling and staffing to ensure the appropriate number of technicians are available for installations and repairs.
Oversee all installation and repair activities to ensure timely, high-quality service delivery.
Coordinate and prioritize service requests, assigning tasks to technicians based on skills, workload, and urgency.
Monitor the completion of installations and repairs, ensuring all work is done in compliance with company standards and customer specifications.
Troubleshoot complex installation and repair issues and provide guidance to technicians when needed.
Ensure all customer-facing installation and repair services meet or exceed customer expectations.
Resolve customer complaints related
Oversee proper handling and disposal of materials and equipment, adhering to environmental and regulatory guidelines.
Generate regular reports on team performance, service delivery times, issue resolution, and customer satisfaction.
Ensure accurate documentation of all service orders, completed work, and customer interactions.
Provide feedback and recommendations to management on improving service delivery and operational processes.
Qualifications
Associates or Bachelor's degree in Business Administration, Operations Management, Telecommunications, or a related field (preferred).
Minimum of 3-5 years of experience in a technical role related to installation and repair, with at least 2 years in a leadership or managerial position.
Experience in the telecommunications or ISP industry is highly preferred.
Demonstrated leadership, communication, and team-building skills
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $38.00 - $42.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Phoenix,AZ.
Application Deadline
This position is anticipated to close on Jun 30, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
In this role, you will be responsible for overseeing the installation and repair operations, ensuring the highest standards of service quality and customer satisfaction. You will manage a team of field technicians, optimize operational efficiency, and ensure that all installations and repairs are completed in a timely, safe, and effective manner.
Skills
Construction management, Project coordination, Construction, OSP, Telecommunication, Fiber installation, Design, Site construction
Additional Skills & Qualifications
Role Duties
Lead, supervise, and motivate a team of installation and repair technicians.
Conduct hiring, training, and ongoing development to ensure the team remains skilled and knowledgeable in the latest technologies and best practices.
Establish performance goals for the team and track individual and team performance.
Manage scheduling and staffing to ensure the appropriate number of technicians are available for installations and repairs.
Oversee all installation and repair activities to ensure timely, high-quality service delivery.
Coordinate and prioritize service requests, assigning tasks to technicians based on skills, workload, and urgency.
Monitor the completion of installations and repairs, ensuring all work is done in compliance with company standards and customer specifications.
Troubleshoot complex installation and repair issues and provide guidance to technicians when needed.
Ensure all customer-facing installation and repair services meet or exceed customer expectations.
Resolve customer complaints related
Oversee proper handling and disposal of materials and equipment, adhering to environmental and regulatory guidelines.
Generate regular reports on team performance, service delivery times, issue resolution, and customer satisfaction.
Ensure accurate documentation of all service orders, completed work, and customer interactions.
Provide feedback and recommendations to management on improving service delivery and operational processes.
Qualifications
Associates or Bachelor's degree in Business Administration, Operations Management, Telecommunications, or a related field (preferred).
Minimum of 3-5 years of experience in a technical role related to installation and repair, with at least 2 years in a leadership or managerial position.
Experience in the telecommunications or ISP industry is highly preferred.
Demonstrated leadership, communication, and team-building skills
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $38.00 - $42.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Phoenix,AZ.
Application Deadline
This position is anticipated to close on Jun 30, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.