ServiceNow Developer

Job Title: ServiceNow Developer (Only W2 Position) Job ID: 36477402 Location: 2215 Lawson Ln Building B, Santa Clara, CA 95054 Duration: 6+ Months Contract

Job Description:
We are seeking an experienced ServiceNow Developer with a minimum of 5 years of hands-on expertise on the ServiceNow platform. The ideal candidate will have strong technical knowledge in Scripting, Flow Designer, Integration Hub, Rest Integration, Service Portal, and UI Builder, with added advantage if certified application developer and experienced in CSM, NowAssist, and AgenticAI implementations.
Key Responsibilities
Design, develop, and customize applications on the ServiceNow platform to meet business needs.
Build and maintain Script Includes, Business Rules, Client Scripts, UI Policies, and Integration APIs.
Develop and enhance Service Portal components, Catalog Items, Widgets, and Workflows.
Utilize UI Builder to design and configure modern, scalable user interfaces.
Collaborate with stakeholders to gather requirements and translate them into technical solutions.
Support CSM (Customer Service Management) implementations with configuration, customization, and integration.
Explore and implement NowAssist and AgentAI capabilities to improve automation, intelligence, and customer experience.
Ensure compliance with coding standards, performance optimization, and platform best practices.
Troubleshoot, debug, and resolve issues within ServiceNow applications.

Skills: Required Qualifications
5+ years of hands-on development experience on the ServiceNow platform.
Strong expertise in Script Includes, Service Portal development, and UI Builder.
Proficiency in ServiceNow Scripting, JavaScript, HTML, CSS, and AngularJS, React for ServiceNow customizations.
Experience in ACL, Service Catalog, Flow Designer, IntegrationHub, and Reporting/Dashboards.
Ability to work in Agile / Scrum methodology.
Excellent problem-solving skills with strong communication and collaboration abilities.

Preferred Qualifications (Added Advantage)
Certified System Administrator (CSA)
ServiceNow Certified Application Developer ()
Implementation experience in Customer Service Management (CSM)
Exposure to NowAssist (GenAI features) and AgenticAI solutions.

Quick recap
The meeting focused on recruitment needs for ServiceNow engineering roles, with emphasis on finding candidates with strong platform experience and certifications in various ServiceNow technologies. The team discussed interview screening practices and requirements for both application developers and UI-focused positions, with particular attention to technical verification methods and hands-on experience requirements. They also addressed recruitment logistics, including geographical preferences and contract extensions, while establishing a flexible approach to accommodate team dynamics across different time zone

Next steps
Staffing partners to source candidates with strong ServiceNow platform experience, prioritizing those with UI/front-end skills, Service Portal, custom scoped apps, and REST integrations experience.
Staffing partners to prioritize candidates located in Santa Clara who can come to the office a couple days per week.
Staffing partners to consider remote candidates who can work PST hours and are flexible to accommodate India team hours when needed.
Staffing partners to submit candidates through WAND and send email summaries with candidate details within 24-48 hours.
Chandra's team to conduct technical interviews including coding tests to verify candidates' abilities.

Summary
He emphasized the need for candidates with strong ServiceNow platform experience, including skills in Service Portal, UI Builder, Now Assist, REST integrations, and Flow Designer, as there is limited ramp-up time and the team expects new members to deliver independently from the first week. Chandra confirmed that all the listed technologies are essential requirements for the roles.

ServiceNow Certification Verification Process Chandra emphasized the importance of verifying candidates' certifications as a crucial step in ensuring their skills and credibility, particularly since ServiceNow is a training platform. He noted that while some candidates may claim certifications, it's essential to validate these claims to avoid past mistakes in hiring. Chandra also highlighted the delay in recruitment efforts, despite expectations for new team members to join this week, and expressed a preference for candidates with ServiceNow certifications, especially for application developers, as these certifications are often pursued by those with significant implementation experience.

ServiceNow Developer Hiring Criteria
The team discussed hiring requirements for a ServiceNow Application Developer position, with Chandra explaining that while they ideally want candidates skilled in Next Experience UI framework and certified as CSA or CAD, they can consider candidates with application developer certification. Kat learned that front-end skills are prioritized over back-end, and hands-on implementation experience with Now Assist is essential. Chandra clarified that while they're actively sourcing through multiple vendors, they prefer candidates with internal ServiceNow development experience over consulting background, as internal developers have proven track records and better understanding of the ecosystem.