ServiceNow Business Systems Analyst

Job Title: ServiceNow Business Systems Analyst

Location: 100% Remote (EST/CST Hours)

Duration: 6+ Months

Xoriant reasonably expects the pay rate for this position to be within the following range: $70.00/hour-$74.00/hour

BSA service now platform
Multiple service now implementations (more than 3)
MUST HAVE : ITIL version 3 or 4, certified system admin in service now, certified implementation specialist in service now

Responsibilities:

Facilitate requirements gathering and functional design discussions on project and enhancement requests through a working technical knowledge of ServiceNow based on best practices recommendations AND understand of how we have ServiceNow implemented at Company from a business perspective

Prepare functional and technical documentation for enhancements and projects, and facilitate approvals from stakeholders

Prepare overall ServiceNow roadmap based on understanding existing initiatives and opportunity on leveraging functionality to propose new initiatives

Establish and enforce release commitments and timelines based on establishing LOE and priority and enhancement requests and scope of what is feasible to be included in each release

Facilitate User Acceptance Testing

Ability to perform hands-on configuration and development on the ServiceNow platform

Qualifications:

7+ years experience as a Business System Analyst, Project Management and/or Product Owner with a minimum of 2-3 years with the ServiceNow ITSM suite (i.e. Incident, Problem, Change, Service Catalog, SLA)

Experience with other ServiceNow modules (e.g. Demand Management, CMDB, Event management)

User story writing, backlog management, backlog prioritization is a must

ITIL v3 Foundation Certified

Experience managing one or more new implementations of ServiceNow a plus

Strong consulting, oral presentation, and written communications skills

Proven analytical problem-solving skills

Regards,

Akangsha