Overview
On Site
USD 20.00 - 21.00 per hour
Contract - Independent
Skills
Laptop
Tablet
Printers
Computer Hardware
Software Deployment
Issue Tracking
Microsoft Technologies
Service Level
Service Operations
Policies and Procedures
Remote Support
Technical Support
Microsoft Windows
Microsoft
Management
Active Directory
Microsoft SCCM
ServiceNow
Communication
Customer Service
Disk Imaging
Privacy
Marketing
Job Details
Location: Palm Beach, FL
Salary: $20.00 USD Hourly - $21.00 USD Hourly
Description: Our client is currently seeking a Desktop Support Specialist
We're looking for a skilled Desktop Support Technician to join our team. In this role, you'll be the first point of contact for our employees, providing hands-on and remote support for a wide range of hardware and software issues. You'll be a key player in ensuring our team has the technology they need to do their best work.
Responsibilities
Provide technical support for PCs, laptops, tablets, printers, and other peripherals, including troubleshooting hardware and software issues.
Manage device deployment and change requests, including installing, moving, and adding new equipment.
Administer user accounts and permissions in Active Directory.
Work with SCCM and Intune for device management, imaging, and software deployment.
Use the ServiceNow (SNOW) ticketing system to track and resolve user requests efficiently.
Troubleshoot and resolve issues related to Windows 10/11, BitLocker, and other Microsoft technologies.
Deliver exceptional customer service, proactively communicating with users and meeting established service-level agreements.
Support VIPs and provide specialized assistance when needed.
Follow documented service operations policies and procedures to ensure a consistent and high-quality support experience.
Qualifications
Experience in a desktop support or technical support role.
Strong technical troubleshooting skills.
Familiarity with Windows 10/11 and Microsoft endpoint management.
Hands-on experience with Active Directory, SCCM, and Intune.
Experience with ticketing systems like ServiceNow (SNOW).
Excellent communication and customer service skills.
Ability to work independently and as part of a team.
Experience with PC imaging and deployment
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $20.00 USD Hourly - $21.00 USD Hourly
Description: Our client is currently seeking a Desktop Support Specialist
We're looking for a skilled Desktop Support Technician to join our team. In this role, you'll be the first point of contact for our employees, providing hands-on and remote support for a wide range of hardware and software issues. You'll be a key player in ensuring our team has the technology they need to do their best work.
Responsibilities
Provide technical support for PCs, laptops, tablets, printers, and other peripherals, including troubleshooting hardware and software issues.
Manage device deployment and change requests, including installing, moving, and adding new equipment.
Administer user accounts and permissions in Active Directory.
Work with SCCM and Intune for device management, imaging, and software deployment.
Use the ServiceNow (SNOW) ticketing system to track and resolve user requests efficiently.
Troubleshoot and resolve issues related to Windows 10/11, BitLocker, and other Microsoft technologies.
Deliver exceptional customer service, proactively communicating with users and meeting established service-level agreements.
Support VIPs and provide specialized assistance when needed.
Follow documented service operations policies and procedures to ensure a consistent and high-quality support experience.
Qualifications
Experience in a desktop support or technical support role.
Strong technical troubleshooting skills.
Familiarity with Windows 10/11 and Microsoft endpoint management.
Hands-on experience with Active Directory, SCCM, and Intune.
Experience with ticketing systems like ServiceNow (SNOW).
Excellent communication and customer service skills.
Ability to work independently and as part of a team.
Experience with PC imaging and deployment
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.