Rep. I, Customer Support

Job Title: Rep. I, Customer Support Location: 240 Emery St., Bethelehem, PA 18105 Duration: 3 months Position Type: Hourly contract Position (W2 only)

Note:

• This role is 100% onsite for training and will eventually go hybrid. The ideal candidate will be experience with order processing in SAP. Salesforce exp is a huge plus.

Required qualifications:

• Excellent customer service skills with enthusiasm and tact both in writing and over the phone.
• Ability to multitask, organize and prioritize tasks.
• Familiarity with ERP and CRM systems and practices.
• Strong knowledge of Microsoft Outlook Applications.
• Strong work ethic and attention to detail.
• Positive outlook with the ability to promote teamwork and good working relationships.

Purpose/Summary

• As a Customer Service Representative, you will serve as a key contact and liaison for customers, both internal and external, to ensure their total satisfaction.
• You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.
• This role is responsible to act as the voice of the customers to determine how Client can best satisfy their equipment needs.

Primary Duties and Responsibilities

• Work with all levels of customers to assist them with their request for clients products.
• Process transactions including Sales Orders with attention to detail and very high accuracy rate.
• Maintain CRM system with accurate information.
• Coordinate with internal departments such as Order Fulfilment, Planning, Manufacturing, Finance and Shipping to ensure timely delivery for customer orders and information related to their requests.
• Follow up on all transactions to ensure your customer's request is fulfilled in timely manner.
• Show an understanding of the complete order process acting on each part with urgency and professionalism. Taking a proactive approach to resolution of any issues.
• Provide professional phone support on incoming and outgoing calls with customer centricity.
• Meet personal/customer service team KPIs on daily/weekly/monthly basis
• Ability to work independently and problem solve
• Work on special projects as necessary.

Education:

• High school diploma or GED equivalent required.

Experience:

• 3 5 years in a business environment. Previous customer service experience preferred.

Preferred qualifications:

• SAP ERP and Salesforce CRM system knowledge.

Physical Demands (e.g., expectations of such items as weight needed to move or lift)
0 Frequently Lift/Carry 25 lbs
0 Bend/Stoop/Kneel 2 hrs a day
0 Frequently Push/Pull 50+ lbs
0 Microscope/Fine close work 8 hrs a day
1 Stand/Sit/Walk 8 hrs a day
0 Dexterity required
1 Vision requirements correctable to 20/20 vision 0 Operate moving vehicles
0 Other