Endpoint Support Technician in Sacramento-CA

Hi,

I hope all is well. I am searching for a client who urgently needs an Endpoint Support Technician contract opportunity. The job description is listed below. If you are interested, please call me ASAP at and reply to this email. Please also mail me your updated resume in Word format, including availability, contact details, and hourly rate as per our client's hiring policy.

Title: Endpoint Support Technician

Interview Mode: Web Cam

Duration: Long Term

Location:- Sacramento-CA

Onsite from day one.

Client is seeking experienced technicians to provide IT operational support in areas within IT Platform Services and for the 2025 Windows 11 Lifecycle Support, as well as daily operational duties.

Since the resource(s) are limited to 960 hours each, Client is seeking technicians who can work 20-40 hours per week until June 30, 2025, then part-time 20 hours per week starting July 1, 2025 (days are flexible).

Deliverables include, but are not limited to:

Work on-site at Client office locations

Occasionally drive personal vehicle between Client office locations

Provide Technology Support for upcoming Windows 11 Lifecycle

Perform computer user data and software inventory services

Perform lifecycle replacement computer services

Provide computer technical hardware & software assistance

Perform user, hardware, software inventory services

Perform conference room support services

Perform committee and board meeting support

Complete assigned tasks in Service Now Ticketing System

Windows 11 Lifecycle support including deployments, user assistance, and hardware inventory support

Mandatory Requirements

The contractor must deliver a fully functional and operationalized solution.

The selected candidates must be physically able to perform the duties of the position and MAY be required to pass a Client medical examination and Fitness for Duty screening.

The selected candidate(s) must be available to work on site at Client office locations. Some remote work may be available during the contract.

Technical Requirements

Endpoint Support Technician

Work Delivery - Ability to work with minimal direction, yet also work in a team environment

Physical Duties - Ability to lift up to 50l

Report to Supervisor, IT Platform Services

Install, maintain, diagnose, and prepare computer hardware, printers, plotters, and related peripheral equipment with Microsoft software products in a networked environment.

Diagnose, research and resolve computer issues

Provide technical support for SMUD Committee and Board Meetings

OS & Computer Hardware LIfecycle Replacement Experience

Desirable Qualifications: CompTIA Technician Assumptions

The contractors(s) will be responsible for:

Maintaining client support during SMUD business hours

Ensuring that ServiceNow assigned tickets to the contractor are processed and completed.

In addition, the following will be assumed:

Client Training - Client Staff will train the initial start-up contractor(s) on the required job functions.

Contractor Training - Provide training to contract staff that will be working on support contract. Training is to be provided in a train-the-trainer approach accompanied by full documentation of all processes and procedures of the support contract.

Tarun Vohra

Account Manager

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