Overview
On Site
Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Able to Provide Sponsorship
Skills
HIPAA
HITRUST
telephony
contact center
healthcare technology
VoIP
IVR
ACD
CTI
Job Details
Required Qualifications:
- Bachelor s degree in Computer Science, Business, Healthcare Administration, or related field; MBA or equivalent a plus.
- 15+ years of experience in Product Management, preferably within the telephony, contact center, or healthcare technology space.
- Strong understanding of contact center platforms (e.g., Genesys, Cisco, NICE, Five9, Twilio) and their integration within healthcare systems.
- Proven ability to lead cross-functional teams and manage stakeholder expectations.
- Experience working with EMR/EHR systems (e.g., Epic, Cerner, Athenahealth) and patient engagement platforms.
- Strong analytical skills and experience with data tools such as SQL, Tableau, or Power BI.
- Familiarity with compliance requirements (e.g., HIPAA, HITRUST) in product design and implementation.
Preferred Qualifications:
- Experience in managing telephony migration or digital transformation initiatives in a healthcare setting.
- Knowledge of call routing, IVR design, call quality analytics, and workforce management.
- Experience with Agile or SAFe product development frameworks.
- Ability to balance short-term needs with long-term product vision.
- Integrate telephony solutions (e.g. VoIP, IVR, ACD, CTI) with healthcare platforms like EMRs, CRMs, and patient communication tools.
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