Data Center Technician

Role: Data Center Technician

Location: Plano, TX (Hybrid Role)

W2 Contract Position

JD:

Basic Purpose
Provide onsite technical support for Client s data center and equipment to ensure continuous availability. Perform troubleshooting, escalations, and resolve incidents and problems when detected. Interface with various support teams and vendors to ensure appropriate resolution during system outages or periods of reduced performance. Able to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved.
Responsibilities
Network installation & maintenance (rack & stack, cabling, parts replacement, etc.) - Basic/Routine
Server installation & maintenance (rack & stack, HDD, memory, CPU, RAID batteries, NICs, etc.) - Basic/Routine
Data Center staging, deployment, and logistics/asset management support - Basic/Routine

• Site builds & refreshes, while meeting current quality standards- Basic/Routine
  Data Center hardware break/fix/move/add/change; component replacement, hardware troubleshooting- Basic/Routine
  Extensive enterprise cable installation experience as well as industry cabling standards-
  Basic/Routine
  Ability to provide adequate fiber and copper cable testing with minimal supervision-
  Basic/Routine
  Ability to terminate Cat 6 cabling- Basic/Routine
  Create/update/maintain rack elevations within a DCIM application (Nlyte) -Participates in
  Maintain inventory control and documentation on systems and components to ensure updates occur according to schedule and procedure -Participates in
  Troubleshoot and escalate incidents and problems- Basic/Routine
  Interface with other ISD areas and/or vendors to resolve outages or periods of reduced performance, in accordance with established criteria- Basic/Routine
  Provide status reports on active or resolved issues -Participates in
  Maintain, configure, and perform preventative maintenance to various network and data center equipment to ensure efficient operations- Basic/Routine
  Experience with out-of-band management/KVM system (DSVIEW) - Basic/Routine
  Experience with power distribution units (PDUs), load management - Basic/Routine
  Familiar with NEMA and IEC power connectors- Basic/Routine
  Familiar with Data Center containment solutions- Basic/Routine
  Work with others to update and document procedures -Participates in
  Write, and maintain, detailed site reference documentation -Participates in
  Cognizant of Data Center Safety Standards - Basic/Routine
  Lift equipment weighing 50 lbs. - Basic/Routine
  Perform other tasks or duties as assigned or based on need- Basic/Routine
  Qualifications knowledge, skills, and abilities
  Intermediate Data Center / IT Operations experience
  Software & Hardware tools utilized to perform day to day Data Center functions
  Knowledge of LAN/WAN topologies, protocols, and standards
  Must exhibit excellent communication and grammatical skills
  Demonstrated analytical and problem solving skills
  Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed
  Ability to work independently and as part of a team
  Ability to work under pressure (urgent problems, deadlines, changing priorities)
  Familiar with network cabling (types, distance limitations, testing, connectors, handling)
  Familiar with electrical & optical transceivers (SFP+, QSFP+, GLCT, DAC, CFP2, DWDM)
  Familiar with server hardware and components
  Familiar with electrical standards, connector types, power budget calculations, AC vs. DC, single phase vs. three phase, etc.
  Familiar with datacenter design in relation to heat dissipation and air flow
  Meticulous and obsessive about organized cabling
  Detail oriented and organized
  Desired
  Bachelor s degree in Information Technology or the equivalent combination of training, education, and experience
  Experience and technical training in WAN/LAN communications including experience installing, basic configuring and maintaining Cisco routers and switches
  Experience in presenting technical solutions and/or recommendations
  Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues
  Knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems
  Advanced skill in diagnosing and troubleshooting issues
  Advanced research, analytical, and problem solving skills