Knowledge Management Analyst

Software Guidance & Assistance, Inc., (SGA), is searching for a Knowledge Management Analyst for a Contract assignment with one of our premier Investment Management clients in the Atlanta, GA. This is a hybrid role with 4 days onsite per week.

As a Knowledge Management Specialist, you will collaborate with the Head of Client Experience (CX) Knowledge to implement innovative knowledge strategies and manage daily operations, offering a unique opportunity to make significant impact.

Responsibilities:

• Content Management:
  • Curate, organize, and maintain knowledge content, ensuring it is accurate, up-to-date, and easily accessible to all team members.
  • Manage and oversee knowledge governance to ensure compliance with organizational policies and standards.
  • Develop and manage databases, intranets, and other storage systems for knowledge content.
• Support and Training:
  • Empower employees by providing comprehensive support and training on knowledge management tools and systems.
  • Create training resources, conduct knowledge sharing sessions and training programs for staff members.
• Promoting Knowledge Sharing:
  • Champion a culture of knowledge sharing and collaboration across the organization.
  • Facilitate knowledge sharing throughout operational processes, systems and governance.
• Strengthening Links:
  • Enhance connections between knowledge sharing and information systems to improve integration and facilitate seamless information exchange.

Skills:

• 1-2 years professional experience working in a knowledge management or related role
• Experience managing large amounts of information and data.
• Experience working with information systems, CRM and client platforms.
• Excellent working knowledge of MS Office, including Outlook, Word, Excel and PowerPoint
• Exceptional organizational and analytical capabilities: adept at managing tasks efficiently and leveraging data to drive informed decisions.
• Outstanding communication: proficient in verbal and written communication, and capable of delivering engaging presentations.
• Superior planning and time management expertise: skilled in prioritizing tasks to meet deadlines effectively.
• Excellent interpersonal abilities: adept at fostering teamwork and building strong relationships with stakeholders.
• Meticulous attention to detail: consistently ensures accuracy and thoroughness in all tasks.
• Ideal candidates will possess a natural curiosity and entrepreneurial spirit: They will be bold and willing to experiment, learning from their experiences. These individuals are dedicated to their work and committed to seeing projects through to completion.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.