UX Design Lead (Portfolio link required)// NJ-NY HYBRID //(AV)

Hi,

Position ---- UX Design Lead (Portfolio link required)

Duration ---- Long Term

Location --- ONLY LOCAL TO NJ-NY HYBRID (2 Days WFH: Brooklyn, NY )

JD

Requisition Justification UX Design Lead

This request is for a UX Design Lead to support the Office of Technology and Innovation (OTI) Digital Service in partnership with the Mayor's Office Innovation Team, with a focus on improving the digital experience for childcare access for New Yorkers. This role is critical to ensuring that the City's childcare digital hub delivers user-centered, accessible, and data-informed experiences for parents, caregivers, and childcare providers.

The UX Design Lead will serve as a strategic design leader and advocate for user-driven design, leveraging interaction design, visual design, and front-end design principles to create intuitive and effective digital solutions. The role will be responsible for designing, prototyping, and testing user experiences that ensure the hub functions as a comprehensive and inclusive resource for childcare information, referrals, and services across New York City.

The UX Design Lead will be responsible for final design refinements, ensuring usability, accessibility, and visual quality prior to release. Following launch, the role will focus on tracking performance metrics, analyzing user behavior, and iteratively refining the experience while leading the design and testing of new feature prototypes for future releases, including versions 2.0 and 2.0.5.

This position requires close collaboration with product managers, content strategists, developers, and cross-functional stakeholders, ensuring that design solutions align with business requirements, technical constraints, and user needs. The UX Design Lead will translate research insights and data into actionable design strategies and clearly communicate design concepts to technical and non-technical audiences.

Given the public-facing and mission-driven nature of this work, the UX Design Lead must demonstrate a strong commitment to accessibility, equity, and inclusion, ensuring digital services are usable by diverse communities across the City.

Scope of Services UX Design Lead

• Lead and advocate for user-centered, data-driven design practices across the Child Care Hub.
• Design and prototype end-to-end user experiences using Figma, from low- to high-fidelity mockups.
• Conduct and synthesize user research and usability testing to inform design decisions.
• Collaborate with product and content teams to translate requirements into effective design solutions.
• Work closely with developers to test prototypes, conduct visual quality assurance, and ensure accurate implementation.
• Apply strong visual design principles, including typography, layout, spacing, and styling.
• Track and analyze performance metrics post-launch and iterate designs based on findings.
• Develop and test new feature concepts for future platform releases.
• Clearly communicate design strategies and decisions to stakeholders and leadership.

Mandatory Skills:

• Minimum of 15 years of experience in User Experience Design, with a strong portfolio demonstrating consumer-facing digital products.
• Portfolio link required and must be included on the resume.
• Strong visual design skills, including typography, layout, spacing, and styling.
• Advanced proficiency in Figma, with experience delivering end-to-end design solutions independently.
• Deep understanding of user-centered design methodologies, including journey mapping, prototyping, and usability testing.
• Proven ability to synthesize user research and data insights into actionable design solutions.
• Experience incorporating peer and stakeholder feedback into iterative design improvements.
• Strong communication skills, with the ability to explain design concepts clearly to non-technical audiences.
• Experience collaborating with developers to ensure design accuracy and usability in production.

Desirable Skills:

• Bachelor's degree in design, UX Design, Human-Computer Interaction, Computer Science, or a related field.
• Experience working in public sector or government-adjacent environments.
• Strong experience delivering products in cross-functional, multidisciplinary teams.
• Familiarity with design systems, especially within constrained or evolving environments.
• Experience conducting or supporting usability testing and translating findings into design improvements.
• Knowledge of accessibility standards (WCAG) and inclusive design best practices.
• Demonstrated commitment to diversity, equity, and inclusion in design practice.

Regards,

Regards,