KYC Customer support

Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific Region. We are one of the fastest growing IT Consulting company across the USA and we are hiring "Job Title" for one of our clients. We offer a wide gamut of consulting solutions customized to our 450+ clients ranging from Fortune 500/1000 to Start-ups across various verticals like Technology, Financial Services, Healthcare, Life Sciences, Oil & Gas, Energy, Retail, Telecom, Utilities, Technology, Manufacturing, the Internet, and Engineering.

Job Title :- KYC Customer support

Location :- Bentonville, AR / Onsite Job

Duration :- 6 + Months

Pay Rate :- $17.50/Hr on w2 Max

JOB OVERVIEW

We are seeking an on-site, detail-oriented and highly organized Identity Verification (IDV)/Onboarding Specialist with an investigative mindset to join our growing team. This crucial role involves the timely review of ID Verification exceptions from the Onboarding process to ensure smooth and efficient onboarding. A key component is the meticulous review and verification of Applicant-supplied identity information and documentation to the true named party (TNP), ensuring compliance with all relevant regulations and business requirements.
The specialist will utilize various internal and external systems, tools, and technologies for processing and communication, adhering to defined procedures for identity verification and onboarding, ensuring compliance with state and federal laws.

KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

• Conduct thorough and compliant verification of identification information (e.g., driver's license, passports, social security cards) using established procedures and tools.

• Follow all Standard Operating Procedures (SOPs) for internal processes within the KYC/IDV onboarding process.

• Identify potential red flags and fraud indicators for known and emerging trends (identity theft, synthetic identities, fabricated/forged documentation).

• Utilize internal and external systems, tools, and technologies to gather, update, and verify Applicant-supplied identity information.

• Escalate potential onboarding/IDV events that might result in missed metrics to the supervisor, offering suggested solutions.

• Function as a Subject Matter Expert (SME) and support the development of new processes and/or system enhancements for improvement.

• Support company initiatives to meet or exceed department KPIs and metrics.

• This position has no leadership responsibilities.

• Knowledge of KYC (Know your Customer) , IDV (Identification & Verification ), and Fraud

• Excellent written and verbal communication skills in English.

• Strong customer service skills, with the ability to interact with internal partners and external customers diplomatically and tactfully.

• Strong critical thinking skills.

• Ability to multi-task in a demanding environment, effectively prioritize tasks, and maintain a high level of organization.

• High attention to detail to ensure accuracy and reliability.

• Excellent follow-up and problem-solving skills.

• Proficiency with Microsoft Windows and its software (Word, Excel, Office, etc.).

• Proficiency with web-based systems and databases, and knowledge of internet navigation.
  Self-motivation, teamwork skills, and demonstrated leadership qualities.

• 1-3 years of experience in Know Your Customer (KYC), Onboarding, Fraud, or ID Verification Services or (Fraud)

• Experience in Anti-Money Laundering (AML), Financial Services, or Banking is helpful.

• Prior experience in office environment and/or customer service experience.

1) Analyze, design, develop, deploy and support client facing web applications and services such as Internet/web pages, applications such as e-commerce and content-driven websites.
2) Understanding of basic web (HTML/CSS/CSS Preprocessors). Familiarity with advanced web (JavaScript - Node, React, build tools). Hands on knowledge with Cloud experiences (AWS).
3) Designs, codes, tests, debugs, documents and implements applications using a variety of languages and platforms such as C#, VB .NET, Java, Python, JavaScript, SQL.
4) Develops proof-of-concepts, prototypes of easy-to-navigate user interfaces (UI) that consist of graphics, and consumer and enterprise applications, icons and color schemes that are visually appealing.
5 - 7 years Developing/designing component-based web, mobile, or desktop applications and expert knowledge of user-centered design principles. Required
Comments for Suppliers:

About Net2Source, Inc.
Net2Source is a total talent management solutions company with its presence in 50+ countries. Our creative solution service offerings aim at becoming your one stop destination for hiring talent needs globally.
Want to read more about Net2Source? Visit us at

Equal Employment Opportunity Commission
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Net2Source Inc. is one of the fastest growing Global Workforce Solutions company with a growth of 100% YoY for last consecutive 3 years with over 4100+ employees globally and 30+ locations in US and operations in 50+ countries. With an experience of over a decade we offer unmatched workforce solutions to our clients by developing an in-depth understanding of their business needs. We specialize in Contingent hiring, Direct Hires, Statement of Work, Payroll Management, IC Compliance, VMS, RPO and Managed IT Services.

Gaurav Kumar
Sr. Account Manager
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