Overview
On Site
$18 - $20
Full Time
Skills
Help Desk
Job Details
Help Desk Support Specialist - #24719
Blue Chip Talent Ann Arbor, Michigan, United States (On-site)Save Apply
Blue Chip Talent, in partnership with a leading automotive technology organization, is seeking a skilled Technical Support Specialist. This role is responsible for assisting technicians with system installations, troubleshooting hardware and software issues, and escalating complex problems to senior team members. You will also utilize a graphical user interface (GUI) and standard support tools to resolve customer issues effectively.
Job Duties:
- Support end users with the setup and coding of automotive systems
- Troubleshoot technical issues using GUI tools and established workflows
- Escalate unresolved or complex issues to team leads
- Document support activities within a ticketing system
- Resolve technical problems related to Microsoft Office Suite, Teams, Outlook, and Windows OS
- Provide clear, step-by-step guidance to users over the phone
- Collaborate with internal teams to ensure timely issue resolution
Skills & Experience:
- Experience in a help desk or technical support role
- Proficiency with Windows operating systems
- Familiarity with ticketing systems (ServiceNow, Zendesk, or similar)
- Strong computer hardware and software troubleshooting skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.