Overview
On Site
$120,000 - $140,000 annually
Full Time
Skills
Tier 2
Customer Satisfaction
Team Leadership
Production Support
Coaching
Incident Management
Problem Analysis
ROOT
Process Automation
Performance Tuning
Capacity Management
Change Management
Reporting
Analytics
KPI
Decision-making
Cloud Computing
Database
Amazon Web Services
SQL
Scripting
Programming Languages
Python
Java
Conflict Resolution
Problem Solving
Analytical Skill
Communication
Management
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client in Atlanta, GA that is seeking a Manager - Software Development.
Summary:
In this role, the Manager is responsible for overseeing the stability and efficient operation of the production environment, managing a small team of support specialists to proactively monitor systems, troubleshoot issues from Tier 2, respond to incidents, and ensure timely resolution while continuously identifying areas for improvement and implementing process changes to optimize production performance. The Manager should act as a bridge between engineering and support teams to maintain smooth production flow and deliver high service levels with high customer satisfaction. Candidates must be Atlanta, GA for this position.
Responsibilities
* Team Leadership: Leading and managing a team of production support specialists, assigning tasks, coaching, and developing their technical skills
* Production Monitoring: Actively monitoring production systems and applications to identify potential issues, performance bottlenecks, and anomalies
* Incident Management: Responding to production incidents promptly, coordinating troubleshooting efforts, and ensuring timely resolution of critical issues
* Problem Analysis: Analyzing root causes of production problems, identifying patterns, and implementing preventative measures to minimize future disruptions
* Performance Optimization: Identifying opportunities to improve production efficiency and stability, including process automation, performance tuning, and capacity planning
* Change Management: Managing the implementation of new software releases and updates in the production environment, ensuring smooth transition and minimizing impact on operations
* Reporting and Analytics: Generating reports on production metrics, key performance indicators (KPIs), and identifying trends to inform decision-making
* Other duties as assigned
REQUIREMENTS:
* 3 years of strong technical knowledge of relevant production systems, cloud, applications, and databases like AWS, SQL
* 3 years of knowledge of scripting and programming languages like python & Java
* Excellent problem-solving and analytical skills to diagnose complex technical issues
* Strong communication skills to effectively communicate with technical and non-technical stakeholders
* Ability to work under pressure and manage critical situations effectively
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in Atlanta, GA that is seeking a Manager - Software Development.
Summary:
In this role, the Manager is responsible for overseeing the stability and efficient operation of the production environment, managing a small team of support specialists to proactively monitor systems, troubleshoot issues from Tier 2, respond to incidents, and ensure timely resolution while continuously identifying areas for improvement and implementing process changes to optimize production performance. The Manager should act as a bridge between engineering and support teams to maintain smooth production flow and deliver high service levels with high customer satisfaction. Candidates must be Atlanta, GA for this position.
Responsibilities
* Team Leadership: Leading and managing a team of production support specialists, assigning tasks, coaching, and developing their technical skills
* Production Monitoring: Actively monitoring production systems and applications to identify potential issues, performance bottlenecks, and anomalies
* Incident Management: Responding to production incidents promptly, coordinating troubleshooting efforts, and ensuring timely resolution of critical issues
* Problem Analysis: Analyzing root causes of production problems, identifying patterns, and implementing preventative measures to minimize future disruptions
* Performance Optimization: Identifying opportunities to improve production efficiency and stability, including process automation, performance tuning, and capacity planning
* Change Management: Managing the implementation of new software releases and updates in the production environment, ensuring smooth transition and minimizing impact on operations
* Reporting and Analytics: Generating reports on production metrics, key performance indicators (KPIs), and identifying trends to inform decision-making
* Other duties as assigned
REQUIREMENTS:
* 3 years of strong technical knowledge of relevant production systems, cloud, applications, and databases like AWS, SQL
* 3 years of knowledge of scripting and programming languages like python & Java
* Excellent problem-solving and analytical skills to diagnose complex technical issues
* Strong communication skills to effectively communicate with technical and non-technical stakeholders
* Ability to work under pressure and manage critical situations effectively
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.