Remote job for O365 AIP Admin

O365 and Remote Support Job Description:

• Manage and administer Microsoft 365 (O365) environments, including user provisioning, license management, and security configurations.
• Provide remote technical support to end-users, resolving hardware and software issues promptly and effectively.
• Utilize remote access tools to troubleshoot and resolve user-reported problems.
• Design, implement, and manage the Exchange Online, TEAMS, OneDrive and other O365 resources environment, including mailbox configurations, distribution groups, and public folders.
• Collaborate with other IT teams to ensure seamless integration with other Microsoft 365 services.
• Collaborate with cross-functional teams to ensure seamless integration of end-user services with broader IT initiatives.
• Communicate effectively with stakeholders, providing updates on service delivery, enhancements, and issue resolution.
• Implement and maintain security policies, including anti-phishing measures, spam filtering, and data loss prevention (DLP) policies.
• Monitor and address security incidents and compliance issues.
• Develop and enforce security policies and procedures for end-user services.
• Ensure compliance with industry regulations and standards.
• Implement a continuous improvement framework to enhance service delivery efficiency and effectiveness.
• Analyze performance metrics and user feedback to drive optimization and innovation.
• Manage relationships with third-party vendors and service providers.
• Negotiate contracts and service level agreements to optimize costs and ensure quality service delivery.
• Assist users in resolving hardware and software issues related to desktops, laptops, printers, and peripherals.
• Diagnose and resolve hardware and software problems.
• Install, configure, and maintain desktop and laptop systems, including operating systems and software applications.
• Create, modify, and deactivate user accounts in Active Directory.
• Reset passwords and assist with account access issues.
• Set up and deploy new desktops, laptops, and peripherals.
• Perform hardware and software installations and upgrades.
• Provide remote support for off-site users, troubleshooting connectivity and software issues.
• Utilize remote desktop tools for problem resolution.
• Troubleshoot software-related issues and provide guidance to end-users.
• Document technical processes, procedures, and solutions for reference and knowledge sharing.
• Create knowledge base articles and user guides.
• Effective problem-solving and troubleshooting skills.
• Excellent communication and collaboration abilities.