Salesforce Program Manager & Senior System Admin

Pay Range: $70 - $75/hr (The pay rate may differ depending on your skills, education, experience, and other qualifications)

Featured Benefits:

• Medical Insurance in compliance with the ACA.
• 401(k).
• Sick leave in compliance with applicable state, federal, and local laws.

Primary Skills

• Salesforce Administration
• scrum master
• Technical Business Analyst

Profile: this role is very much a base as a Scrum Master with the addition of Program management in that this person will “oversee” the product and allocate capacity management, oversee the Jira stories, and ensure the team is on task effectively; the selected person will also need to be willing (and able) to put the business analyst hat on and work with teams to build out solutions needed. Blended role of:

• Salesforce Administration (they will not be tinkering in the tool day to day, but must know the system in order to manage the team and create solutions.
• Scrum Master
• Program Manager
• Business Analyst

Summary:

• The Salesforce Program Manager & Senior System Admin will work across the CRM & Event Management product team—composed of engineers, admins, analysts and quality engineers—to deliver enhancements and maximize platform value using Agile methodologies.
• The role will lead program-level planning, coordination, reporting, and communications; facilitate ceremonies for the product team; act as a business analyst to gather requirements and design solutions; support UAT, training, and onboarding; and partner with business stakeholders to drive end-user adoption.
• Ideal candidates have grown from Business Analyst/Salesforce Admin → Program Lead within Salesforce-centric environment.

Responsibilities:

Program & Delivery Management:

• Oversee program planning, delivery timelines, and cross-team execution for Salesforce initiatives
• Identify, manage, and resolve complex cross-functional dependencies
• Ensure transparency of program status, risks, and release roadmaps
• Track and report progress against commitments, quality metrics, and delivery outcomes
• Maintain documentation of business processes, release notes, workflows, and program artifacts

Scrum Responsibilities:

• Facilitate daily standups, sprint planning, backlog refinement, sprint reviews, and retrospectives
• Support a structure of continuous improvement by managing retrospective actions to completion
• Remove impediments through proactive problem-solving and stakeholder coordination

Business Analysis & End-User Engagement:

• Work with stakeholders to understand needs and translate them into scalable solutions
• Facilitate UAT sessions and functional demonstrations across multiple teams
• Lead onboarding, training, and change-management activities
• Drive user adoption through structured communication and support
• Build positive team dynamics and strong relationships with customers, users, and technical staff

Other Duties as Assigned:

Required Skills & Qualifications:

• Bachelor’s degree + 5+ years experience across application development lifecycle, infrastructure engineering, or application hosting
• Minimum 3+ years as a business analyst
• 5+ years of Salesforce Administration experience (Sales Cloud and/or Service Cloud)
• Excellent analytical thinking, problem-solving, communication, and documentation skills
• Salesforce Admin Certification preferred
• Experience working in Agile delivery environments
• Strong working knowledge of Jira for backlog and sprint management
• Ability to foster a data-driven, structured Agile culture
• Demonstrated ability to balance team capacity, prioritization, quality, and deadlines
• Strong knowledge of Agile frameworks; ability to coach teams in Agile best practices
• Experience leading multi-functional project or scrum teams on complex, integrated platforms
• Strong leadership presence with accountability for end-to-end delivery

Preferred Qualifications:

• Certified Scrum Master (CSM) and/or Agile Certified Practitioner (PMI-ACP)
• Experience with Salesforce configuration or implementation