Senior Project Manager

Scope of Work / Job Characteristics

• The Senior Project Manager will serve as the principal line of communication for the project team. Duties and responsibilities include:
• Lead organizational change initiatives, ensuring alignment with project goals and stakeholder expectations.
• Develop and execute change management strategies, plans, and activities.
• Facilitate change readiness assessments, stakeholder engagement, and communication plans.
• Manage resistance and build commitment to change through engagement and training strategies.
• Develop and manage resource-loaded and levelled projects.
• Maintain project metrics and performance metrics by established Department standards.
• Provide hands-on leadership for complex projects, ensuring on-time and on-budget delivery.
• Serve as a liaison with users and stakeholders to ensure smooth project execution.
• Provide progress reports and presentations to internal and external stakeholders and executive leadership.
• Manage and coordinate multi-project teams and initiatives to meet overall objectives.
• Build collaborative relationships with stakeholders to ensure alignment and effective communication.
• Facilitate joint application development (JAD) sessions and gather business requirements.
• Provide effective communication to manage stakeholder expectations.
• Maintain all project artifacts by Project Management Office (PMO) standards.
• Document As-Is and To-Be processes as part of business analysis and process improvement initiatives.
• Identify and manage risks and issues that may impact project success.
• Develop risk mitigation and contingency plans.
• Provide issue-tracking and resolution strategies to keep the project on track.
• Manage project spending plans and allocate resources accordingly.
• Track project expenses and ensure alignment with the allocated budget.

Required Qualifications and Experience

• Bachelor's or master's degree from an accredited college/university in Computer Science, Information Systems, or related field, or four (4) years of equivalent work experience (year-for-year substitution allowed).
• Certification as a Project Management Professional (PMP )
• 5+ years managing successful, large-scale projects with multiple diverse teams
• 5+ years' experience in change management methodologies, strategies, and implementation
• 5+ years utilizing project management software (Microsoft Project, Primavera, Jira)
• 5+ years' experience with project management methodologies and documentation (PMO)
• 5+ years' experience in risk and issue management
• 5+ years' experience facilitating meetings and developing documentation

Preferred Qualifications

• Change Management Certification (e.g., Prosci) highly preferred
• Certification in Agile or Scrum-based Project Management
• IT Infrastructure Library (ITIL) Service Management Foundations certification
• Proficiency with ServiceNow, Smartsheet, and DocuSign