Overview
On Site
Full Time
Skills
Service Delivery
Storage Engineering
Process Improvement
Data Link Layer
Root Cause Analysis
Technical Analysis
Scripting
Application Development
Switches
EMC
Hitachi
NetApp
Cisco
Brocade
SCSI
NFS
SMB
Server Message Block
Configuration Management
Storage
Replication
English
Critical Thinking
Conflict Resolution
Problem Solving
Project Management
Management
User Experience
Microsoft Exchange
Job Details
Overview
Job Purpose
The Storage Engineer is responsible for supporting and maintaining availability and performance of all disk storage & SAN switches in production as well as non-production environments. This individual works as part of a results-oriented service delivery team and supports other storage engineering & operations teams. Additionally, the Storage Engineer participates in root cause analysis of problems, identifies areas for process improvement, remediates issues, and executes tasks to deliver on project-based initiatives.
Responsibilities
Knowledge and Experience
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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
Job Purpose
The Storage Engineer is responsible for supporting and maintaining availability and performance of all disk storage & SAN switches in production as well as non-production environments. This individual works as part of a results-oriented service delivery team and supports other storage engineering & operations teams. Additionally, the Storage Engineer participates in root cause analysis of problems, identifies areas for process improvement, remediates issues, and executes tasks to deliver on project-based initiatives.
Responsibilities
- Provide L2 support for all disk storage related issues across the enterprise
- Respond to and assist in production operations in a 24/7 environment
- Provide support to and coordinate with internal users, operations staff, and vendor resources for root cause analysis
- Participate in an on-call rotation for after-hours support based on escalations
- Provide technical analysis, resolve problems, and propose solutions
- Participate as a resource for project driven initiatives
- Identification and automation of manual tasks using scripting and application development
Knowledge and Experience
- Mid-level experience with a variety of disk storage subsystems and SAN switches including EMC, Hitachi, HPE, NetApp, Cisco and Brocade.
- Deep understanding of SCSI, NFS and SMB protocols
- Disk Storage configuration management experience
- Hands on experience with storage-based replication technologies
- Automation tools
- Good English speaking and written skills
- Top-tier critical thinking and problem-solving skills
- Ability to work in a service-oriented team environment
- Project Management, organization, and time management
- Customer focused and dedicated to the best possible user experience
- Able to communicate effectively with both technical and business resources
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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.