Sr. Salesforce Business Analyst

Description

Are you a driven professional looking to make an impact in a dynamic and collaborative environment? We are seeking an experienced Senior Business Analyst to support and optimize our internal business processes, with a focus on Salesforce enhancements within key business functions. If you're passionate about leveraging technology to drive operational success and enjoy working with cross-functional teams, this role may be a perfect fit for you.

Summary

As a Senior Business Analyst, you will act as a strategic partner to internal teams, gathering and analyzing functional and non-functional requirements for internal products, processes, and strategies. This role primarily centers on customizations and enhancements to Salesforce solutions across sales, account management, client support, contracts, and finance operations.

Responsibilities:

• Collaborate with leadership to understand strategic goals, business objectives, and team interactions with Salesforce.
• Support functional business analysts by resolving complex Salesforce lead-to-cash issues.
• Evaluate how new go-to-market models impact Salesforce lead-to-cash processes.
• Identify operational bottlenecks and gather business requirements for Salesforce improvements.
• Collect end-user feedback to facilitate continuous product enhancement.
• Develop and align Salesforce enhancement roadmaps with organizational objectives.
• Partner with Information Systems teams to conduct user acceptance testing and make release readiness decisions.
• Build strong relationships across functions and align updates with other team members' initiatives.
• Support ad hoc projects and contribute to additional strategic initiatives as needed.

Requirements

Required:

• A minimum of 5 years of experience as a Business Analyst in a technology setting.
• Bachelor's degree (preferably in a business-related field).
• Advanced experience with Salesforce, particularly with lead-to-cash processes, release procedures, and user acceptance testing.
• Strong understanding of business processes and operational pain points.
• Demonstrated ability to foster trust and collaboration with cross-functional teams.
• Proficiency in creating Business Requirements Document (BRDs), User Stories, Use Cases, and Workflow Diagrams.
• Effective prioritization and results-oriented approach with a focus on quality.
• Excellent written and verbal communication, organizational, and consultative skills.

Preferred:

• Six Sigma certification.
• Salesforce Business Analyst certification.

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