Network Technician

Occasional travel to all of the client locations around SC

This position will also assist in enhancing the agency s facilities and network documentation efforts and contribute to a dashboard-driven view of agency assets. This position reports directly to the Senior Network Architect.

Duties/Responsibilities:

• Install and implement LAN and wireless infrastructure including switches, cabling, APs, and other components.
• Troubleshoot and resolve moderately complex network issues and implement root cause prevention.
• Monitor and optimize network performance, document incident resolution paths.
• Maintain and update SOPs, diagrams, and technical documentation.
• Assist in hardware/network design, configuration, and infrastructure planning.
• Maintain a complete and updated network equipment inventory and assist in lifecycle planning.
• Evaluate new networking technologies and provide integration recommendations.

Facilities and Dashboard Support Tasks:

• Collaborate with Facilities and Finance to update the master inventory of client locations, including:

o Property ownership (county/private/client lease)

o Address, county, square footage, network bandwidth.

o Parking details, access control systems

o Price/cost, client positions assigned to facility.

• Work directly with James on floorplan/system inventory updates.
• Add details to office floor plans including workstations and equipment placements.
• Produce and maintain a centralized dashboard (working jointly with relevant DTS staff) that:

o Displays all facility data.

o Provides links to floorplans (PDF/CAD)

o Pulls in client personnel count, facility components, and system data.

• Ensure facility data is well-documented and available in reportable format.

Additional Project-Based Tasks:

• Perform physical audits and cleanup of network closets, labeling and organizing to industry standards.
• Update and maintain CAD/PDF as-built network diagrams, including cable pathways, patch panels, and rack layouts for all 68 client office locations.
• Conduct on-site cellular signal strength assessments using SIM-based tools to support SD-WAN carrier selection.

Deliverables:

• Network closet audit reports (with before/after photos and patch documentation).
• Up-to-date floor plans with workstations and network layouts for 68 offices.
• Monthly summary of activities, hours worked, and progress.
• SOPs and documentation for patching and network closet standards.
• Dashboard implementation and associated facility data.

Skills :

Required Skills:

(rank in order of Importance)

• Basic to moderately complex knowledge of data network services and data communications.
• Moderately complex to complex knowledge of methods of data network design and equipment configuration requirements.
• Moderately complex to complex knowledge of office automation systems, information processing operations, fiber optics, and microcomputer hardware/software as they relate to the latest trends in data networks connectivity.
• Moderately complex to complex knowledge of computer system analysis, design, testing, debugging, and maintenance techniques.
• Ability to assist with presenting technical and non-technical reports in a clear and concise manner.

Preferred Skills:

(rank in order of Importance):

• Advanced network configuration & protocol knowledge.
• Skilled in cable management, patch panels, fiberoptics, and troubleshooting in telecom/network closets.
• Ability to produce clear, comprehensive documentation of configurations, procedures, and incident log.

Familiarity with wireless infrastructure, cloud networking (SD-WAN, Azure), and VoIP technologies

REQUIRED EDUCATION:

A bachelor's degree in information technology systems, computer science, or a related field and experience in information technology systems or a related area. Relevant experience may be substituted for the bachelor s degree on a year-for-year basis.

Required Skills

A bachelor's degree in information technology systems, computer science, or a related field and experience in information technology systems or a related area. Relevant experience may be substituted for the bachelor's degree on a year-for-year basis.

5+ years' experience of knowledge of data network services and data communications (Installing and implementing LAN and wireless infrastructure including switches, cabling, APs, and other components.)

5+ years' experience of complex knowledge of data network design and equipment configurations.

5+ years' experience of complex knowledge of office automation systems, fiber optics, and microcomputer hardware/software

Preferred Skills

5+ years' experience of understanding of advanced Network configuration & protocol.

5+ years' experience relating to cable management, patch panels, troubleshooting telecom/network closets

5+ years' experience with wireless infrastructure, cloud-networking (SD-WAN, Azure) and VoIP technologies