Overview
On Site
$50+
Contract - W2
Contract - Independent
Skills
ARGO EDMS Production Support
Job Details
Job title: ARGO EDMS Production Support
Location: 303 Peachtree Center Avenue NE Atlanta, GA 30303 - Hybrid
Duration: Long term
Job Requirements:
- Strong production support experience in Argo teller (browser based) and central payments applications with good communication and problem-solving skills
- Experience in understanding ARGO EDMS alerts and initiate quick actions to resolve the issues
- Research problems to identify root cause (defect, configuration, environmental, or system design) and work on resolution collaborating with ARGO vendor as needed. This includes analyze transaction, network, and database traces to identify the cause and fix for the issues.
- Experience in monitoring tools Dynatrace, Splunk for quick triaging of issues and to setup Splunk dashboards and alerts.
- Identify and/or capture necessary information to work with the Teller teammates or developers to recreate the identified issues when applicable.
- Experience in trouble shooting research issues in ARGO, TCRs, scanners and receipt printers related issues
- Knowledge of Teller Electronic Journal (EJ) and host communication.
- Exposure to distributed systems.
- Familiarity with Windows servers and VMs
- Train, document, and transfer knowledge of areas of expertise to offshore team members
Mandatory Skills:
- ARGO/.Net, MSSQL, Dynatrace, Splunk
- Experience in ARGO Teller products is good to have.
Years of experience required:
- Minimum 8 years of Production Support experience is also required
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.