Overview
On Site
$45,000 - $50,000
Full Time
Skills
ticketing systems
Windows Server
Active Directory
Mac OS X
Slack
Google Cloud Platform
Computer Hardware Troubleshooting
Microsoft Office
Virtual Private Network (VPN)
Amazon Web Services (AWS)
Technical Support
Service Desk
Microsoft Windows
Computer Hardware
Job Details
IT Support Technician Entry Level
We re looking for a motivated and tech-savvy IT Support Technician to join our clients growing IT team. This entry-level role is perfect for someone eager to build a career in IT, offering hands-on experience. You ll be supporting end users provisioning hardware, resolving technical issues, and contributing to process documentations all while being part of a collaborative and energetic team.
Key Responsibilities
Hardware Provisioning & Setup
- Install, configure, and maintain hardware and software following company SOPs and Knowledge Base guidelines
- Accurately document all hardware deployments and updates in relevant systems
- Manage IT inventory and asset tracking
- Visit client sites to set up hardware systems as needed
Level 1 Service Desk Support
- Respond to inbound support calls, emails, and tickets
- Troubleshoot basic hardware, software, and network issues
- Escalate complex issues appropriately
- Collaborate with the IT team on system upgrades, network management, and security initiatives
- Maintain professionalism in all client and internal interactions
Documentation & Knowledge Sharing
- Create and revise knowledge base articles based on ticket resolutions
- Support peer training on hardware and service desk procedures
What You ll Bring
- High school diploma or equivalent; pursuing or completed degree in Information Technology, Computer Science, or related field a plus
- Basic understanding of computer hardware, software, and networking
- Familiarity with Windows and Microsoft Office Suite (macOS experience is a bonus
- Strong communication skills and a customer-first mindset
- Detail-oriented with excellent time management and organizational skill
- Ability to work independently and as part of a tea
- Valid driver s license and reliable transportation
- Able to lift up to 30 lbs and stand for extended periods
Nice to Have
- CompTIA A+ or similar certification
- Interest in Pursuing an IT career path
- Experience with ticketing systems
- Knowledge of Cloud services such as AWS, Azure, or Google Cloud
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.