SALESFORCE TECHNICAL ARCHITECT

Overview

On Site
Full Time
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

LOS
Routing
Lifecycle Management
Macros
Productivity
Apex
Oracle Application Express
Data Modeling
Communication
Presentations
Stakeholder Management
SANS
Salesforce.com
Cloud Computing
Artificial Intelligence

Job Details

JOB DESCRIPTION:

ROLE :SALESFORCE TECHNICAL ARCHITECT

EXPERIENCE: 15+ YEARS

LOCATION: LOS ANGELES, CA

REQUIRED SKILLS:

HEALTH CLOUD DOMAIN

AGENTFORCE

SALESFORCE

Salesforce Technical expert who has very deep Salesforce health cloud knowledge and experience with the understanding of Agentforce.

15+ years of Salesforce experience, with at least 8+ years as a Technical Architect.

Proven experience with Service Cloud and Agentforce / Agent Workspace.

Deep understanding of Omni-Channel routing, Einstein Bots, Voice, and Live Chat.

Experience in Case Lifecycle Management, Macros, Quick Text, and productivity tools.

Strong knowledge of Salesforce APIs, Apex, Lightning Web Components (LWC).

Familiarity with Salesforce Data Model, Security, and Sharing rules.

Excellent communication, presentation, and stakeholder management skills.

Lead the architecture, design, and delivery of Salesforce Agentforce solutions including Service Cloud, Omni-Channel, Voice, Live Agent, and Einstein AI features.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Purple Drive Technologies LLC