Professional Services Implementation Engineer

Why Websoft Developers:

Websoft Developers, a Springbrook Company, is the leader in cloud-based Asset Management software for local municipal governments and special districts. For nearly 30 years, Websoft has set the industry standard for how small and medium-sized municipalities and utility districts manage their horizontal, vertical, and mobile assets. Our flagship product, MobileMMS, provides a map-based, mobile, self-configurable, activity tracking system that our customers use to manage their plant, horizontal, and mobile assets. Our system offers maintenance, asset, inspection, and compliance management with emphasis on water and wastewater systems. We believe in providing tools that focus on minimizing the total cost of ownership, reducing risk, maximizing uptime, ensuring regulatory compliance, and efficiently planning for the future.

We offer employees a culture that emphasizes performance, productivity, and collaboration. You will be empowered and engaged in working with like-minded individuals who are driven and passionate about contributing to a market-leading software organization with proven technology.

While we are busy changing the world, we also strongly believe in having fun and excitement at work and encourage a collaborative and healthy work-life balance. We offer competitive salaries and excellent benefits.

If you are motivated by the idea of delivering on the promise of solving for a new era of more efficient, open, and innovative governance, we'd love to hear from you.

Where You Fit:

Websoft Developers is looking for an Implementation Engineer to assist with implementing Websoft's MobileMMS software in local governments nationwide. You'll work alongside our project managers and consultants to help configure, train, and provide go-live support to our newest customers. This position offers the flexibility for you to work from any location within the United States, including out of your home office or one of the several Springbrook offices throughout the country.

This opportunity is available for remote work.

Responsibilities:

Interview customers and gather and document requirements to optimally configure MobileMMS

Configure MobileMMS in a manner consistent with the customer's business practices, starting with system-housed, industry-standard, best-in-class modules.

Convert data using Safe Software's Feature Manipulation Engine and Python to ensure complete and accurate information is brought forward into our software from customers' legacy systems.

Connect system-developed activities to customer-centric GIS representations to provide spatial information and feature connectivity.

Provide end-user training and documentation.

Provide go-live support and ensure a seamless transition of the customer account to Springbrook's Customer Support department.

Occasional travel to customer sites on occasion to perform software implementation work and training may be required.

Maintain general awareness of Springbrook security and privacy policies.

Report any security incident or suspected security incident to the Springbrook Incident Response Team.

Required Qualifications:

Proficiency in using complex software, including SaaS-based solutions, ideally focused on asset management.

Technical experience in data conversion, data analytics, or data architecture

Experience with Python, data conversion tools, and industry standard databases (e.g., SQL, Access)

Experience with GIS tools, preferably those from ESRI

Preferred Qualifications:

Bachelor of Science

Experience using APIs with JSON representation to communicate information between systems.

Experience implementing Asset Management software.

Experience working with water and wastewater utilities with a basic understanding of their needs.

Ability to write customer-facing documentation, knowledge-base articles, and internal standard operating procedures

Experience with reporting engines, including Power BI, Tableau, and ESRI dashboards

Experience managing complex projects with formal management tools.

Applicants must have the unrestricted ability to work in the United States (sponsorship will not be offered).

Springbrook Software is an Equal Opportunity Employer. Springbrook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.