Researcher

AVA Consulting is seeking a Researcher

Location: Hybrid - San Jose, CA/Seattle, WA/San Francisco, CA 

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Description:
As a User Experience Researcher on the Financial Services & Trust team, you will work collaboratively with our design, product and engineering teams. The ideal candidate is a strategic thinker, great storyteller and loves working with peers and leaders to uncover insights that drive sophisticated solutions to tough problems. Our team of experienced and curious researchers scope, plan, implement, and socialize user research across a spectrum of methodologies. They are strong influencers within and outside the Design organization, building credibility and visibility company-wide for Client s UX Research team.

Responsibilities

• Work diligently with your research peers to scope, plan, execute, and deliver powerful research outputs, while partnering with cross-functional colleagues to ensure user insight is acted upon.
• Understand and incorporate complex technical and business requirements into research.
• Design and deliver primary user research, aimed at illuminating user needs and defining great experiences throughout the customer journey.
• Collect and analyze user behavior through formative and evaluative usability studies, in-depth interviews, field visits, ethnography, surveys, benchmark studies, diary studies, etc.
• Synthesize research findings from data sources (primary research, market research, site analytics, A/B testing, secondary research, etc.) and clearly communicate insights and learnings, tying directly to actionable next steps and impact on product direction.
• Advocate research insights to diverse audiences through written reports and in-person presentations
• Foster strong relationships with Content, Product Design, Business, Product Management, Engineering, and Marketing to deliver impact on our global products.
• Collaborate with other research teams to enhance the E2E experience for Client customers.

Qualifications:

• 4+ years of practical experience in an industry setting (technology industry preferred) deploying qualitative and quantitative research methods throughout the product development lifecycle, from conceptualization to launch.
• MA/MS or PhD in Anthropology, Sociology, Applied, Cognitive, Experimental Psychology, HCDE, Human Factors, or a related field.
• Ability to assess and work through sophisticated problems and ambiguous situations.
• Ability to collaborate closely with cross-functional partners, driving alignment around user needs and incorporating peers into the research process.
• Ability to work independently and manage one s time.
• Strong organizational skills and the ability to multitask.
• Excellent communication and writing skills are required.
• Capacity to work quickly while delivering high-quality outputs.
• Global user research experience is desirable

NOTE: Interested Candidates can apply by sending their Updated Resume and Contact Details.

Ron Tolson

AVA Consulting

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