Infosec Program Manager

Information Security Program Manager – Customer Trust

Employment Type: Full-Time (W2 only)
Location: Remote – Americas (East Coast hours required)
Travel: Up to 2 trips per year to Palo Alto, CA
Work Authorization: Must be authorized to work in the U.S. (no sponsorship available)

About the Team

The Client’s Information Security organization advances the overall security posture of the company through critical initiatives and cross-functional collaboration. The team builds technologies, tools, and processes that enable secure software development and protect systems and data through appropriate security controls.

Information Security also develops monitoring and incident response capabilities, delivers security awareness and education, and ensures strong data governance and secure data-sharing relationships with third parties.

Role Overview

The Client is seeking an Information Security Program Manager to support the Customer Trust function. This role is highly customer-facing and plays a key part in enabling revenue by clearly communicating the Client’s security posture to customers and prospects.

The ideal candidate is a strong communicator with excellent leadership and decision-making skills, capable of building cross-functional relationships and confidently engaging with customer security stakeholders.

Key Responsibilities

• Respond to security and compliance sections of customer RFPs accurately and within agreed internal SLAs

• Engage directly with customer security stakeholders to communicate the Client’s security posture

• Coordinate with Information Security, Product Security, Engineering, and other SMEs to support customer requests

• Build security narratives and review new products to ensure accurate and consistent RFP responses

• Support customer security and compliance audits as requested

• Maintain strong knowledge of the Client’s products, particularly security, compliance, and secure SDLC practices

• Partner with Sales, Sales Engineering, Sales Operations, Marketing, Field Operations, and Engineering to intake requests and improve customer trust processes

• Execute operational initiatives to mature and measure the effectiveness of the customer trust function

• Drive improvements to customer-facing security and compliance collateral, including announcements and thought leadership

• Support finalization of security and compliance language in customer contracts

• Demonstrate working knowledge of industry frameworks including ISO 27001, SOC 2, PCI DSS, HIPAA, and HITRUST

Qualifications

Required

• 3+ years of experience in Customer Trust, security-focused RFP responses, or similar roles within a technology organization

• Experience driving security and/or operational information security processes

• Experience reviewing and negotiating security and compliance language in contracts

• Ability to design solutions, develop operational plans, and define roadmaps to achieve business goals

• Strong ability to manage competing priorities, meet tight deadlines, and operate with minimal supervision

• Skilled in estimating effort and developing capabilities to achieve team objectives

• Solid understanding of common security risks, vulnerabilities, and threats, with the ability to translate them into risk and remediation discussions

Preferred

• Experience implementing customer-facing trust portals for information security documentation

• Experience supporting customer security and compliance audits