Triage Engineer

  • Plano, TX
  • Posted 2 days ago | Updated 1 day ago

Overview

On Site
Full Time

Skills

C
C++
emdedded

Job Details

Role: Triage Engineer

Location: Plano, TX (Onsite)


Job Description:

The Triage Software Engineer will primarily be responsible for initial analysis and triage of defects before they are assigned to individual development teams for root cause and fix.

Responsibilities:

  • Perform high level defect analysis to filter out environmental/ setup issues, IVI vs server-side issues and move the defects to correct queue (HU, Server, Tier1, Tier2 etc.) at the earliest

  • Continuously monitor the defect dashboard, drive defect triage calls and work closely with PO, Eval & Development team members to clarify defects and track them to closure

  • Create dashboards and reports for management and other stakeholders

  • Provide summarization of key points and work with others to cut through ambiguity and bring issues to resolution

Skills Required:

  • Great problem-solving skills, analytical, tools & development experience, and ability to evaluate and identify issues at a code level

  • History of working with cross-functional teams to ensure successful product

  • Must be a self-starter with excellent communication skills, attention to detail and a knack for solving problems creatively

  • Able to work under pressure

  • Experienced in Automotive Infotainment domain with exposure to embedded software development in C/C++/ Linux

  • Knowledge of how to use JIRA, Confluence and Logs Analysis Tools

  • High Level System Architecture Knowledge - SW Design, Sequence diagrams, APIs, HTTP error codes

  • Conversant with Linux commands, utilities and basic Python scripting

  • Experience in Agile and Scrum methodologies

  • Ability to respond promptly, confidently, and effectively to unforeseen situations, such as unexpected questions, obstacles, or opportunities

Added Bonus:

  • Experience in designing, developing, and debugging software in a real-time embedded environment

  • Knowledge of how to read DLT logs, DLT-Viewer and how to apply filters in DLT logs

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About VDart, Inc.