Overview
On Site
Contract - W2
Contract - 23 day((s))
Skills
Kore.AI
Conversational AI
Generative AI
GAP Analysis
Retail Industry
Google Dialogflow
Azure AI
BRD
FSD
Job Details
No C2C/100
Technical Business Analyst Conversational AI (Kore.ai or Equivalent)
Location: US, Fully Remote (Occasional Client Site Visits)
Employment Type: W2-Contract
About the Role: We are seeking a Technical Business Analyst with experience in Conversational and Generative AI platforms, preferably Kore.ai or other enterprise-grade AI platforms, to join our growing team. The ideal candidate will have experience working with retail industry clients, a strong consulting services delivery background, and will be comfortable working in a client-facing environment.
Qualifications:
- 5+ years of experience as a Business Analyst in technology consulting/services.
- 2+ years of hands-on experience with Conversational and Generative AI platforms such as Kore.ai, LivePerson, Amelia, IBM Watson, Google Dialogflow, Microsoft Azure AI, or similar.
- Experience in retail sector projects is a strong plus.
- Strong understanding of API integrations, conversational design, and omnichannel solutions.
- Excellent client-facing skills; ability to communicate complex concepts clearly.
- Experience working in MNCs/SIs is preferred.
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