Overview
Skills
Job Details
Role Summary:
The CML Bank Program Manager is responsible for leading change management assessments for strategic projects, and provide guidance and direction as needed. They lead business readiness efforts for the segment to ensure colleague and customer success with program releases. They work under minimal guidance, supporting Commercial Program Managers, as they lead projects through the full program cycle, with a focus on change management and business readiness.
Primary Responsibilities:
Works with program managers, business unit manager(s), and project sponsors to establish change methodology needed for successful project implementations.
Partners closely with teams to integrate change management activities into overall implementation plans.
Works with stakeholders to develop business readiness deliverables like training and change communications required to prepare colleagues and customers
Escalates change management issues quicky and provides suggestions on how to mitigate
Ensures project deliverables meet colleague and customer needs
Performs other duties as assigned
Basic Qualifications:
Bachelor's Degree
3+ years of project management or related experience
2+ years of Organizational Change Management or related experience
Excellent written and oral communications skills with demonstrated business writing experience.
Self-starter who develops plans and is committed to hitting delivery dates
Preferred Qualifications:
3+ years
o Commercial Banking / Financial services experience
o Implementing change management principles, tools, models.
o Managing large scale organizational change initiatives
o Leading multiple projects and supporting various business initiatives
Strong consulting skills, including the capability to quickly identify and develop improvement plans.
Demonstrated ability to quickly analyze situations and risks, recommend paths of action, and execute flawlessly.
Self-starter who develops plans and is committed to hitting delivery dates
Strong Analytical Skills
Self-directed and comfortable working in ambiguous environments
Demonstration of strong influencing skills
Ability to develop working relationships with individuals at all levels of an organization.
Must be savvy and passionate about driving results and innovation