Contact Center Customer Service Representative /Customer Service Representative

Overview

Hybrid
$16 - $16.5
Contract - W2
Contract - 06 Month(s)

Skills

Medicaid
Customer Service
Inbound/Outbound Calls

Job Details

Immediate need for a talented Contact Center Customer Service Representative /Customer Service Representative. This is a 06+months contract to Hire opportunity with long-term potential and is located in Jefferson City, MO(Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-69939

Pay Range: $16 - $16.50/hour. Emploayee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

  • Training: 6 8 weeks, 8:00 AM 4:30 PM CST (100% attendance required).
  • Post-training: 8:30 AM 5:00 PM CST.
  • Hybrid Schedule: On-site Tuesdays and Wednesdays (subject to change).
  • Handle inbound calls and respond to inquiries about medical assistance programs.
  • Collect, verify, and assess applicant data to determine eligibility.
  • Update and maintain accurate case records across multiple systems.
  • Perform recertification, review, and processing of medical assistance cases.
  • Educate participants on public assistance policies and procedures.
  • Meet or exceed performance benchmarks in accuracy, productivity, and customer service.
  • Refer applicants to other community or agency resources as needed.
  • Participate in training and adapt to frequent policy or process updates.
  • Maintain professionalism and confidentiality while dealing with sensitive information.


Key Requirements and Technology Experience:

  • Key skills; Medicaid , Customer Service , Inbound/Outbound Calls
  • Minimum of 2 years experience in high-volume telephone customer service and issue resolution.
  • Strong comprehension and ability to apply federal and state laws, policies, and procedures.
  • Proficient in data entry, case documentation, and computer systems.
  • Ability to manage emotional or difficult conversations with empathy and professionalism.
  • Organized, detail-oriented, and capable of prioritizing tasks under pressure.
  • Basic math and eligibility benefit calculation knowledge preferred.
  • Strong verbal and written communication skills.
  • Must attend Day 1 onboarding on-site (4 8 hours), have personal transportation.
  • Dedicated, hard-wired internet connection required (no hotspots/satellite).
  • Child/dependent care arrangements must be in place; no caregiving during work hours.
  • Must have a private, distraction-free remote workspace and backup location within 60 minutes.

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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