Overview
On Site
Hybrid
BASED ON EXPERIENCE
Full Time
Skills
Management
Strategic Alliance
Private Equity
Migration
IT Management
Dynamics
Organizational Structure
Collaboration
Partnership
Leadership
Team Building
Customer Facing
Video
Communication
Service Desk
Knowledge Transfer
Customer Relationship Management (CRM)
JIRA
Reporting
Confluence
SANS
FOCUS
Professional Services
Genetics
Law
Job Details
Title: Director, IT Service Desk
Location: Fort Lauderdale, FL
Duration: Direct Hire
Compensation: $115,000 - $140,000 per year
Work Requirements: , Holders or Authorized to Work in the U.S.
Our client has entered into a strategic partnership with a new client through private equity channels. They will be transitioning their client's service desk from an insourced model to an outsourced one. To support this, our client is standing up a dedicated Service Desk Pod - a 12 person team, 6 remote and 6 onsite - and is seeking a strong, visionary leader to take charge of this critical initiative.
The ideal candidate will not only have strong technical knowledge and IT service desk leadership experience but will also bring a high level of emotional intelligence, empathy, and a visionary mindset to guide the client through a complex and highly visible transition.
Key Responsibilities:
Requirements:
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
Location: Fort Lauderdale, FL
Duration: Direct Hire
Compensation: $115,000 - $140,000 per year
Work Requirements: , Holders or Authorized to Work in the U.S.
Director IT Service Desk
Our client has entered into a strategic partnership with a new client through private equity channels. They will be transitioning their client's service desk from an insourced model to an outsourced one. To support this, our client is standing up a dedicated Service Desk Pod - a 12 person team, 6 remote and 6 onsite - and is seeking a strong, visionary leader to take charge of this critical initiative.
The ideal candidate will not only have strong technical knowledge and IT service desk leadership experience but will also bring a high level of emotional intelligence, empathy, and a visionary mindset to guide the client through a complex and highly visible transition.
Key Responsibilities:
- Lead the formation and launch of the client's dedicated 12-person service desk pod (Level 2 experienced service engineers, 6 onsite at various U.S. locations and 6 remote service desk engineers)
- Develop and execute a high-level 3-month migration plan to transition the client's IT service desk operations from insource to outsource.
- Collaborate with both internal and client stakeholders to ensure full knowledge transfer from the client's existing IT leadership team.
- Recruit and assemble the pod team
- Actively participate in weekly project meetings and status updates with internal and external teams.
- Visit client sites to gather insight into operations, team dynamics, and leadership structures.
- Work within Jira to understand organizational structure and build relationships.
- Drive a seamless service desk transition, balancing technical success with empathy for the client's team and end users : 2500-3000 end users
- Identify opportunities for improvement and help the client grow throughout the partnership
Requirements:
- Proven experience leading IT service desk transitions or standing up outsourced service teams.
Owned a transition from insource to outsource (preferred) - Strong leadership and team-building skills with the ability to inspire and align people toward a shared goal.
- Strategic thinker who can also execute on day-to-day tasks - someone who sees the vision and works toward it methodically.
- Comfortable navigating client relationships, understanding organizational nuances, and adapting with empathy.
- Comfortable being client facing and taking the lead on this project - must be comfortable on video for all virtual meetings
- Sharp communication skills and good personality
- Experience with service desk tools, knowledge transfer processes, and CRM systems.
- Willingness to travel to client sites as needed.
- Jira Experience, reporting etc
- Confluence
- Sharepoint
- Comprehensive medical benefits
- Competitive pay
- 401(k) retirement plan
- and much more!
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities
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