Overview
Skills
Job Details
Onsite role - Urgent client needs Application Support / AMS Lead Monitoring & Incident Management (Telematics)
Application Support / AMS Lead Monitoring & Incident Management (Telematics)
Fountain Valley, CA 92708 (Onsite. Local profiles are highly preferred. Client will conduct FACE-TO-FACE INTERVIEWS)
6 Months
Must Have Skills:
Monitoring & Observability Tools (Dynatrace, ELK / Kibana, Grafana, OpenSearch)
ITSM & Collaboration Tools (JIRA, Confluence, Status Page)
Incident & On-Call Handling (xMatters)
Detailed Job Description:
Lead end-to-end Application Monitoring & Observability
Own incident lifecycle: detection triage communication resolution
Manage high-severity outages and drive RCA creation & preventive actions
Develop and maintain dashboards, alerts, and metrics for proactive monitoring
Coordinate with cross-functional engineering & product teams for system stability
Ensure SLA compliance and continuous improvement in AMS processes
Support on-call operations using escalation and notification systems
Required Skills
Monitoring & Observability Tools (Dynatrace, ELK / Kibana, Grafana, OpenSearch)
ITSM & Collaboration Tools (JIRA, Confluence, Status Page)
Incident & On-Call Handling (xMatters)
Preferred Experience
Strong background in Monitoring, Issue Triage & Outage Handling
Hands-on experience building dashboards, alerting rules, metrics pipelines
Experience operating in Connected Cars / Telematics domain (added advantage)
Proven expertise in creating RCAs and conducting postincident reviews
What We re Looking For
5 10 years of total experience in AMS, Production Support, or Application Operations
Ability to lead incident war rooms and communicate with stakeholders
Strong analytical, problem-solving, and decision-making mindset
Comfortable working in a dynamic, high-availability environment