Overview
On Site
Full Time
Skills
Help Desk
Service Desk
Training
ROOT
Inventory
Telecommunications
Communication
Knowledge Sharing
Knowledge Base
Leadership
Laptop
Mobile Devices
Technical Support
Active Directory
IT Service Management
Scripting
Windows PowerShell
Microsoft Windows
OS X
Management
Computer Hardware
Supervisory Management
Mentorship
CompTIA
Microsoft
Process Improvement
Vendor Management
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for an experienced Help Desk Manager/Endpoint Services Supervisor to oversee a dynamic IT support team in Omaha, Nebraska (onsite required). This Contract-to-permanent position requires strong leadership skills, technical expertise, and a commitment to delivering exceptional service. The ideal candidate will manage day-to-day operations while driving process improvement and fostering a collaborative, customer-first culture.
Responsibilities:
Lead and mentor the Service Desk team, providing training and opportunities for skill development.
Monitor team performance and offer constructive feedback to ensure high service standards.
Serve as the primary escalation point for technical issues and provide after-hours support as needed.
Manage incident tickets, ensuring timely resolution and balanced workloads across the team.
Conduct post-incident reviews to identify root causes and implement preventive measures.
Maintain and optimize inventory processes, anticipating equipment needs to support operations.
Oversee telecom services, including Teams Voice, ensuring seamless communication capabilities.
Stay informed about endpoint management tools and industry trends to enhance team efficiency.
Promote knowledge sharing by contributing to the organization's knowledge base and refining processes.
Coordinate the 24x7x365 on-call rotation to ensure consistent coverage for service needs.
Requirements
Minimum of 7-10 years of experience in IT, with at least 3-5 years in a leadership role.
Proficiency in endpoint management, including desktops, laptops, and mobile devices.
Solid background in IT support operations, including Active Directory and ITSM tools.
Strong scripting skills in PowerShell and expertise in Windows 11 and macOS environments.
Proven ability to manage IT projects, such as hardware rollouts and software updates.
Experience with supervisory management and mentoring team members.
Preferred certifications: CompTIA A+, Microsoft, or Apple Certified.
Familiarity with process improvement methodologies and vendor management.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for an experienced Help Desk Manager/Endpoint Services Supervisor to oversee a dynamic IT support team in Omaha, Nebraska (onsite required). This Contract-to-permanent position requires strong leadership skills, technical expertise, and a commitment to delivering exceptional service. The ideal candidate will manage day-to-day operations while driving process improvement and fostering a collaborative, customer-first culture.
Responsibilities:
Lead and mentor the Service Desk team, providing training and opportunities for skill development.
Monitor team performance and offer constructive feedback to ensure high service standards.
Serve as the primary escalation point for technical issues and provide after-hours support as needed.
Manage incident tickets, ensuring timely resolution and balanced workloads across the team.
Conduct post-incident reviews to identify root causes and implement preventive measures.
Maintain and optimize inventory processes, anticipating equipment needs to support operations.
Oversee telecom services, including Teams Voice, ensuring seamless communication capabilities.
Stay informed about endpoint management tools and industry trends to enhance team efficiency.
Promote knowledge sharing by contributing to the organization's knowledge base and refining processes.
Coordinate the 24x7x365 on-call rotation to ensure consistent coverage for service needs.
Requirements
Minimum of 7-10 years of experience in IT, with at least 3-5 years in a leadership role.
Proficiency in endpoint management, including desktops, laptops, and mobile devices.
Solid background in IT support operations, including Active Directory and ITSM tools.
Strong scripting skills in PowerShell and expertise in Windows 11 and macOS environments.
Proven ability to manage IT projects, such as hardware rollouts and software updates.
Experience with supervisory management and mentoring team members.
Preferred certifications: CompTIA A+, Microsoft, or Apple Certified.
Familiarity with process improvement methodologies and vendor management.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.