Systems Engineer (Cisco)

We are seeking an experienced and dedicated UCaaS Support Engineer to join our team at Client's DFW building. The primary focus of this role is to provide exceptional support for our Unified Communications as a Service (UCaaS) hardware and conferencing rooms. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and a customer-centric approach.

Key Responsibilities
Install, configure, and maintain UCaaS hardware: Ensure all UCaaS devices are functioning correctly and efficiently, with a focus on Cisco Room Devices.
Support conferencing rooms: Provide technical support for audio/video equipment, ensuring seamless operation during meetings and events.
Troubleshoot issues: Diagnose and resolve hardware and software problems promptly to minimize downtime and disruptions.
User training and assistance: Offer guidance to users on the effective use of UCaaS systems, Cisco Room Devices, and conferencing equipment.
Regular maintenance: Perform routine checks and updates on UCaaS hardware and conferencing room systems to ensure optimal performance.
Collaboration: Work closely with IT and facilities teams to support the overall technology infrastructure.
Documentation: Maintain accurate records of installations, configurations, and troubleshooting activities.
Qualifications
Experience: Minimum of 3 years in a technical support role, preferably with UCaaS systems and conferencing room hardware, including experience with Cisco Room Devices.
Technical skills: Proficiency in UCaaS technologies, Cisco Room Devices, Microsoft Teams, M365, audio/video conferencing systems, and related hardware.
Problem-solving: Strong analytical skills with the ability to troubleshoot and resolve technical issues efficiently.
Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Customer service: A customer-centric approach with a focus on providing outstanding support and assistance.
Teamwork: Ability to work collaboratively with IT and facilities teams.

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.