Senior Associate, Change Management

Location Designation: Fully Remote

Role Overview:

The Senior Associate, Change Managment is responsible for leading strategic organizational change initiatives to ensure business transformations are effectively adopted. This role focuses on the people side of change-including changes to business processes, systems, and technology, job roles, and organizational structures.

Key Objectives:

• Drive adoption of change across impacted business units.
• Develop and execute comprehensive change management strategies and plans.
• Identify and mitigate risks to change adoption.
• Act as a trusted advisor to senior leadership regarding organizational readiness and stakeholder engagement.

What You'll Do:

1. Change Strategy and Planning

• Develop change management strategies aligned to project objectives.
• Conduct stakeholder assessments, change impact analyses, and readiness assessments.
• Define success metrics and KPIs for measuring change adoption.

2. Stakeholder Engagement

• Build relationships across business units and project teams.
• Conduct regular briefings, workshops, and listening sessions with executives, managers, and impacted employees.
• Partner with HR, communications, and training teams to align messaging and support.

3. Communication and Training

• Create clear, targeted communication plans for different stakeholder groups.
• Oversee the development of training materials and user documentation.
• Ensure delivery of training sessions (instructor-led, digital, or hybrid).

4. Change Execution and Support

• Monitor and support implementation activities, acting as a liaison between business and technical teams.
• Identify resistance, and develop mitigation strategies to support change adoption.
• Provide coaching to project managers and sponsors on leading through change.

5. Reporting and Continuous Improvement

• Track adoption progress and adjust tactics as needed based on feedback.
• Provide detailed reporting to senior stakeholders on engagement, training completion, and readiness.
• Gather lessons learned and apply best practices for future initiatives.

What You'll Bring:

• Bachelor's or Master's degree in Organizational Development, Business Administration, HR, or a related field.
• 5-8+ years of experience in change management or transformation roles.
• Certification in change methodologies (e.g., Prosci, ACMP, Kotter), preferred
• Experience working in large, matrixed environments, often with Agile or hybrid delivery models.

Pay Transparency

Salary Range: $70,000-$90,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Company Overview

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.

Our Benefits

We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.

Job Requisition ID: 92506

About NY Life Insurance Company

Diversity & Humanity-two values that are deeply rooted in the New York Life culture and have laid the foundation for over 175 years of commitment to our employees, agents, policy owners, and the communities where we live and work. At New York Life you become a valued part of a welcoming, inclusive, and caring culture that has a long-standing legacy in stability and growth. The strength of New York Life revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance, and we want you to be a part of our legacy.

As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You will be part of a diverse team guided by our belief to always be there for each other-providing the support and flexibility to grow and reach new heights while making an impact in the lives of others.

You are our future, and we commit to investing in you accordingly.

Visit our Linkedin to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.

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