Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)
Skills
Amazon Web Services
Computer Hardware
CompTIA
Customer Service
Customer Satisfaction
JIRA
Google Cloud
Microsoft Azure
Microsoft Windows
Technical Support
Customer Relationship Management (CRM)
Customer Experience
Computer Networking
Network+
Network
Microsoft
Zendesk
Linux
Job Details
Job Summary:
We are seeking a skilled and customer-focused Technical Support Engineer to provide high-quality technical assistance to our clients or internal teams. The ideal candidate will troubleshoot and resolve hardware, software, and system-related issues, ensuring minimal disruption to users and maximum customer satisfaction.
Key Responsibilities:
- Respond to customer queries via chat, email, phone, or ticketing system in a timely and professional manner.
- Troubleshoot technical issues related to software, hardware, operating systems, and network environments.
- Diagnose and resolve product or service problems by identifying the root cause and guiding the user through corrective steps.
- Escalate complex or unresolved issues to higher-level engineering teams or vendors.
- Document technical knowledge in the form of knowledge base articles or internal guides.
- Work closely with product, development, and QA teams to ensure recurring issues are addressed and resolved.
- Monitor system alerts and proactively identify potential issues.
- Provide feedback on product performance and customer experience for continuous improvement.
- Maintain accurate records of customer interactions, issues, and solutions.
Required Skills and Qualifications:
- Bachelor s degree in Computer Science, Information Technology, Engineering, or related field.
- Proven experience in a technical support or IT helpdesk role.
- Strong understanding of operating systems (Windows, Linux, macOS), networking, and software troubleshooting.
- Familiarity with ticketing systems (e.g., Zendesk, JIRA, Freshdesk) and remote desktop tools.
- Excellent problem-solving and communication skills.
- Ability to multitask, prioritize, and manage time effectively.
- Strong attention to detail and customer service orientation.
Preferred Qualifications:
- Certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals, or similar.
- Experience with cloud platforms (AWS, Azure, Google Cloud).
- Knowledge of scripting (e.g., PowerShell, Bash) or basic programming.
- Familiarity with CRM or ERP systems.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.