Technical Support

100% Remote in the Canada

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Responsibilities:

- Responding to time sensitive support calls that can affect patient care

- Be primary point of contact for customers on reported cases and collaborate and engage other teams as needed to drive to resolution

- Document in detail all reported incidents and scope issues accurately, collecting all necessary information and logs

- Manage ticket backlog of about 20-30 cases

- Troubleshoot issues on production RIS and PACS radiology systems which utilize some of the following technologies: Local & Wide Area Networks, Windows Servers and workstations, Enterprise-class hardware & storage systems, and Oracle databases

- Liaison with internal teams, including R&D, Technical Response, Systems Engineering, Production & Installation, and Sales as required to deliver on customer requests

- Contribute to a fast-paced and highly collaborative team-based work environment

Required:

- 2+ years of experience in an IT Help Desk role where you are troubleshooting Windows Operating Systems or 2+ years of education from a technical program and an accredited college or university

- 1+ years of customer service experience

- Currently reside in Canada

- Availability to work an 8 hour shift Monday - Friday starting between 5am-9:30am with an on-call rotation as needed

- Intermediate level of proficiency in at least 1 programming language (C,C#, C++, Python, etc.)

- Experience in the healthcare industry

- Experience in medical imaging, specifically radiology or cardiology

- 2+ years experience using Windows command line, Powershell

- 1+ experience troubleshooting TCP/IP issues

- 1+ year Experience working in a Technical Support Center

- 1+ year Experience in Troubleshooting Active Directory

- 1+ Experience providing technical support in a collaborative environment

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.